Manager Relay Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This role requires a strong sense of ownership to lead relay operations in Brazil. The ideal candidate should be an experienced people leader with a bias for action and the ability to manage multiple shifts establishing effective mechanisms to monitor operations 24/7.
This person will be responsible for building a reliable transportation network across Brazil minimizing in-transit delays and developing contingency plans to protect customer promises. The ability to motivate and coach a team of 30 maintain strong attention to detail and drive continuous improvement is essential.
This role also demands strong communication skills to engage with senior leaders and prioritize business-critical requirements. A solid understanding of Brazils transportation network experience leading large teams and a track record of process stabilization and stakeholder engagement are key to success in this position.
Key job responsibilities
- Build a reliable transportation network by developing mechanisms that ensure 24/7 network health monitoring including vehicle tracking and tracing capacity procurement proactive delay detection stakeholder mobilization rescue plan development and contingency planning for both anticipated and unanticipated network issues.
- Own key metrics such as Linehaul to DEA and On-Time Performance. Also be accountable for team fitness function metrics such as ticket SLA adherence.
- Work closely with ATS Carrier Managers and the TOM team to drive carrier performance.
- Use expertise and judgment to identify the right stakeholders set appropriate goals inform decision-making and design long-term solutions for transportation network operations.
- Analyze and enhance network design in partnership with ATS to improve performance reliability and cost efficiency.
- Ensure relevant business metrics are prepared and actively participate in regular operations calls business reviews (MBRs) and strategic planning documents for the ATS area.
About the team
Relay Operations (RO) is the central command and control center for Transportation Execution across Amazons transportation network. It ensures hassle-free and timely pickup and delivery of freight from vendors to Amazon fulfillment centers (FCs) and from FCs to carrier hubs.
In the event of any exceptions RO steps in to resolve issues and keeps all stakeholders informed throughout the addition to this tactical problem-solving RO is also responsible for identifying trends in network exceptions and driving process improvementseither through automation or by proposing changes to streamline operations.
This strategic aspect involves continuous network monitoring and in-depth data analysis. Overall RO plays a critical role in ensuring the smooth operation of Amazons transportation network directly impacting Amazons ability to deliver on customer promises.
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Program/Project management experience
- Advanced English knowledge
- Experience driving process improvements
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This person will be responsible for building a reliable transportation network across Brazil minimizing in-transit delays and developing contingency plans to protect customer promises. The ability to motivate and coach a team of 30 maintain strong attention to detail and drive continuous improvement is essential.
This role also demands strong communication skills to engage with senior leaders and prioritize business-critical requirements. A solid understanding of Brazils transportation network experience leading large teams and a track record of process stabilization and stakeholder engagement are key to success in this position.
Key job responsibilities
- Build a reliable transportation network by developing mechanisms that ensure 24/7 network health monitoring including vehicle tracking and tracing capacity procurement proactive delay detection stakeholder mobilization rescue plan development and contingency planning for both anticipated and unanticipated network issues.
- Own key metrics such as Linehaul to DEA and On-Time Performance. Also be accountable for team fitness function metrics such as ticket SLA adherence.
- Work closely with ATS Carrier Managers and the TOM team to drive carrier performance.
- Use expertise and judgment to identify the right stakeholders set appropriate goals inform decision-making and design long-term solutions for transportation network operations.
- Analyze and enhance network design in partnership with ATS to improve performance reliability and cost efficiency.
- Ensure relevant business metrics are prepared and actively participate in regular operations calls business reviews (MBRs) and strategic planning documents for the ATS area.
About the team
Relay Operations (RO) is the central command and control center for Transportation Execution across Amazons transportation network. It ensures hassle-free and timely pickup and delivery of freight from vendors to Amazon fulfillment centers (FCs) and from FCs to carrier hubs.
In the event of any exceptions RO steps in to resolve issues and keeps all stakeholders informed throughout the addition to this tactical problem-solving RO is also responsible for identifying trends in network exceptions and driving process improvementseither through automation or by proposing changes to streamline operations.
This strategic aspect involves continuous network monitoring and in-depth data analysis. Overall RO plays a critical role in ensuring the smooth operation of Amazons transportation network directly impacting Amazons ability to deliver on customer promises.
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Program/Project management experience
- Advanced English knowledge
- Experience driving process improvements
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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