Agent Sales Consultant

Kendrick Recruitment is seeking a dynamic and experienced Agent Sales Consultant to join a leading luxury African safaris and tours company based in Cape Town. The ideal candidate will have a strong background in safari sales with the ability to handle complex itineraries build client relationships and consistently achieve sales targets.

Key Responsibilities:

• Handle safari requests from agents including planning costing and providing accurate information within required turnaround times
  

• Meet and exceed individual team and company sales targets
  

• Provide proactive and detailed responses to agent requests offering itinerary design advice logistical suggestions and upselling opportunities
  

• Follow booking procedures and complete all required documentation for confirmed safaris
  

• Build and maintain strong relationships with both internal teams and external stakeholders
  

• Follow up with agents post-travel to obtain feedback and ensure satisfaction
  

• Identify opportunities to increase sales and contribute to the performance of the sales team
  

• Report any issues or discrepancies to the line manager promptly
  

• Provide proactive support to colleagues during peak or leave periods
  

Requirements & Qualifications:

• Proven experience in Safari Sales with knowledge of East Africa being an advantage
  

• 1015 years of experience within the broader hospitality and tourism industry
  

• Strong understanding of the safari tourism environment and related logistics
  

• Exposure to multiple aspects of the travel industry
  

• Experience working with and meeting the demands of international markets
  

• Proficiency with travel and reservation systems
  

• Skilled in designing detailed and tailored travel itineraries
  

• Excellent sales and upselling abilities
  

• Strong communication skills with a client-focused mindset
  

• Target-driven and able to perform in a fast-paced results-oriented environment
  

• Strong problem-solving and commercial acumen
  

• Excellent administrative and organisational skills with attention to detail
  

• Ability to work well under pressure and manage demanding situations
  

• Willingness to handle issues outside of standard working hours when required
  

• Capable of working both independently and collaboratively within a team
  

• Energetic professional and eager to learn
  

Required Work Practices:

• Promote the image of the sales team as best-in-class both internally and externally
  

• Represent the company professionally and uphold its reputation as a leading safari operator
  

• Embody the companys core values: genuine honesty quality commitment and care
  

• Attend all staff events held during working hours (compulsory attendance)
  

• Participate in all required training and development programmes
  

Conditions & Working Hours:

• Based in the Cape Town office Monday to Friday working 9 hours per day including a 1-hour lunch break
  

• Flexible work-from-home arrangement available after the 3-month probation and training period (2 office days 3 home days per week)
  

• Working hours may be adjusted based on market requirements to accommodate real-time client interaction
  

• Occasional work on South African public holidays may be required (time off in lieu provided)
  

• Overtime may be necessary during peak seasons (compensated with time off in lieu)
  

• Participation in the companys 24/7 emergency phone rotation (one week at a time)
  

• Occasional travel for work purposes may be required
  

If you are passionate about African safaris have a proven track record in sales and thrive in a fast-paced environment this is an excellent opportunity to join a respected name in the luxury travel industry.