Kendrick Recruitment is seeking an experienced and hands-on Assistant General Manager for a luxury boutique hotel located in Ballito. This role requires a professional with strong leadership skills excellent guest relations abilities and a solid understanding of hotel operations to support the General Manager in the day-to-day running of the property.
Assist the General Manager in overseeing all departments to ensure seamless daily operations
Maintain high standards of service delivery across all guest-facing and back-of-house areas
Supervise and motivate staff ensuring effective communication and teamwork across departments
Manage guest relations handling any complaints or special requests with professionalism and care
Monitor financial performance and assist in achieving budgetary and operational targets
Support the management of stock control procurement and supplier relationships
Ensure compliance with health safety and hygiene regulations
Contribute to the development and implementation of operational policies and procedures
Oversee staff training and development to maintain service excellence
Assist in managing events functions and VIP guest stays
Ensure the propertys standards ambience and brand image are consistently upheld
Minimum of 35 years experience in a managerial role within a luxury hotel or similar hospitality environment
Strong leadership and interpersonal skills with a guest-centric approach
Excellent communication and problem-solving abilities
Sound financial and administrative acumen
Ability to manage multiple tasks in a fast-paced environment
High attention to detail and commitment to maintaining top-tier service standards
Proficient in hotel management systems and Microsoft Office Suite
Flexibility to work evenings weekends and public holidays as required
Professional polished and confident demeanour
Strong organisational and time management skills
Proactive adaptable and solutions-oriented
Passionate about hospitality and delivering outstanding guest experiences
This is an exceptional opportunity for an ambitious hospitality professional to join a prestigious property and play a key role in its continued success.
Required Skills:
experience
IT Services and IT Consulting
Kendrick Recruitment (KR) specialises in finding top candidates for the Hospitality and Tourism Industries worldwide. We focus on providing a high level of personalised service tailored to each individual whether you are a client or candidate. We pride ourselves on listening and under ... View more