EUS & Event Support L1

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 10-10-2025

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Deliver desk-side and on-site IT support for VIP users including incidents and service requests.
Manage hardware break-fix IMAC activities (Install Move Add Change) and asset lifecycle (refresh disposal).
Provide OS-level troubleshooting for Windows 10/11 and macOS systems including software installation configuration and re-imaging.
Support standard office applications (MS Office Outlook browsers etc.) and custom business applications as required.
Handle LAN DHCP printer and peripheral setup and troubleshooting.
Perform virus removal patch management and antivirus updates on user systems.
Coordinate with third-party vendors for hardware repair and application support.
Maintain stock of hot-swap devices (laptops tablets mobile devices) for quick replacements.
Provide dedicated support during business events - ensuring device readiness connectivity and uptime.
Conduct periodic proactive checks and health clinics for VIP users and event devices.
Maintain detailed documentation - including SOPs knowledge base updates and VIP asset databases.
Ensure continuity of service by assigning dedicated VIP support personnel for consistent and personalized support.
Support mobile app ticketing and callback systems for VIP and Event Managers.
Establish and maintain clear communication lines with executive assistants and event coordinators.

Key Deliverables

100% uptime for VIP and event location devices.
High first-time fix rate and proactive maintenance.
Consistent and personalized IT experience for Gold/VIP users.
Timely documentation reporting and escalation handling.

Role Requirements

Education:

/ B.E. (preferably in Information Technology or related discipline)

Experience:

1 3 years of experience in IT support or desktop engineering (hospitality or VIP support background preferred)

Technical Skills:

Expertise in hardware/software troubleshooting across Windows and macOS devices
Familiarity with network fundamentals (LAN DHCP printer configuration)
Strong knowledge of MS Office and collaboration tools
Experience using ticketing tools and ITSM platforms
Understanding of event-based IT support operations

Soft Skills:

Excellent verbal and written communication skills
Strong customer handling and interpersonal abilities
Proactive organized and calm under pressure
Capable of managing critical incidents and escalations efficiently

Key Responsibilities Deliver desk-side and on-site IT support for VIP users including incidents and service requests. Manage hardware break-fix IMAC activities (Install Move Add Change) and asset lifecycle (refresh disposal). Provide OS-level troubleshooting for Windows 10/11 and macOS systems...