Senior Specialist Service Delivery

Job Description

Are you a proactive project leader with a passion for telecoms and a track record of delivering high-impact solutions

An exciting opportunity has arisen for a Senior Specialist: Service Delivery to join a leading force in the African telecommunications space. This role is perfect for a seasoned professional who thrives on managing complex high-value projects and ensuring end-to-end service excellence.

Working on behalf of our client we are seeking an individual who can drive the Order to Cash process deliver top-tier customer service and lead service implementation with precision and speed. This is your chance to play a key role in shaping the digital future of the continent.

Key Duties:

• Coordinate the service delivery of strategic high-revenue projects
• Drive the Order to Cash process ensuring timely delivery and revenue realisation
• Engage cross-functional teams and manage internal/external escalations
• Lead customer engagements ensuring effective communication and satisfaction
• Manage third-party vendors to meet service requirements
• Support the bid office with RFP responses
• Mentor junior team members and facilitate knowledge sharing
• Represent the business in customer meetings reinforcing commitment and trust
• Continuously drive service improvements and efficiencies

Key Requirements:

• 5 years in the ICT sector including 3 years in a Telco environment
• Strong project management experience (qualification essential)
• Excellent stakeholder and customer relationship management skills
• Proficient in Business Intelligence reporting and Microsoft Office
• Solid technical background with relevant certifications (Cisco advantageous)
• Proven ability to lead mentor and manage escalations
• Strong written and verbal communication skills
• Experience in managing cross-functional workgroups
• Technical and escalation management expertise

EE Disclaimer:
All positions will be filled in accordance with the companys Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer:
If you do not receive feedback within two weeks of your application please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.