Groups & Events Coordinator Executive

At more than 100 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.

The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team you will get to know our Gold Standards such as our Employee Promise our Credo and our Service Values. We promise you that with us you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

We are Ladies and Gentlemen serving Ladies and Gentlemen

The team of the The Ritz-Carlton Vienna is looking for a Lady or Gentlemen for the position:

Groups & Events Coordinator / Executive

At The Ritz-Carlton we craft experiences that stay with guests long after they leave. The Groups & Events Coordinator / Executive plays a vital role in bringing those experiences to life - managing group bookings coordinating event details and ensuring flawless execution from first contact to final farewell. This position combines exceptional organizational skills with the art of personalized service embodying the legendary Ritz-Carlton commitment to excellence.

Key Responsibilities:

Group Sales & Coordination

• Handle group inquiries promptly and professionally ensuring all details are accurately captured and communicated
• Prepare and manage group contracts proposals and confirmations in accordance with company standards
• Work closely with the Sales Reservations and Revenue teams to optimize group room allocations and maximize revenue potential
• Maintain up-to-date knowledge of hotel facilities services and local attractions to enhance guest experiences

Event Planning & Execution

• Coordinate with clients and internal departments (e.g. Culinary Banquets Front Office Housekeeping) to ensure seamless delivery of all event requirements
• Conduct detailed pre-event meetings and provide on-site support throughout the event
• Ensure all event details - from meeting room setup to menu selections - reflect The Ritz-Carltons standards of excellence
• Monitor guest satisfaction during and after events addressing feedback promptly and graciously

Administration & Reporting

• Maintain accurate records in the sales and catering systems (Opera S&C)
• Assist with billing and follow-up correspondence to ensure timely payment and client satisfaction
• Contribute to the preparation of monthly reports forecasts and performance analysis

Your Qualifications:

• Bachelors degree in Hospitality Management Business Administration or related field preferred
• Minimum 12 years of experience in events group sales or catering within a luxury hotel environment
• Experience with hotel sales and event management systems (Opera) is an advantage
• Exceptional attention to detail and organizational abilities
• Strong interpersonal and communication skills both written and verbal
• Ability to manage multiple priorities with poise and professionalism
• A natural passion for service and a commitment to exceeding guest expectations
• Fluent in English (additional languages are a plus)

Our Benefits:

• Become part of the Top 1% of Hospitality Professionals:Stand out with your experience in a prestigious environment and among professionals
• Work in a 5-star environment:Enjoy working in a modern and luxurious workplace equipped with high-quality amenities
• Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world
• Regular training & development opportunities:Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth
• Motivated and supportive team: Work in a dedicated friendly team that collaborates on achieving success
• Unique employee benefits: Enjoy numerous global perks such as hotel stays Food & Beverage discounts retail discounts free uniform cleaning and meals wellbeing and recognition programs and many more benefits
• Competitive compensation: Receive an attractive salary along with a guaranteed annual pay increase based on your performance

The statutory gross minimum remuneration for this position based on full-time employment is 2.26300 per month. A higher salary will be offered depending on your qualifications and experience.

Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning.

Have we sparked your interest

Then apply today via email:

Please be advised that a valid working permission for Austria is required for this position.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.