Front Office Manager
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Job Location:
Auckland Council - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Front Office Manager
Job No: JR106744
North Shore Private Hospital
Permanent
Management Administration/Support Services
Lead and support our front-line team members. Build your leadership skillset in this key role! Front Office Manager Permanent Fulltime.
Reporting to our Director of Finance the Front Office Manager has the overall responsibility for ensuring delivery of excellent customer service and revenue protection through timely and accurate processing of admissions. The successful candidate will provide effective leadership and support to a large team that cover various admin functions within the hospital.
Key accountabilities:
Managing the patient administration process which include scheduling booking verifying patients health fund coverage and providing accurate cost estimate / informed financial consent
Ensure accurate and timely provision of paperwork / certificates related to admissions required to submit claims
Liaise with internal and external customers / stakeholders to assist with the admission process
Provide leadership and ongoing training to administration staff
Support the culture for continuous improvement and lead the change management process where required.
Demonstrate the Ramsay Way
To be successful for this role you will bring:
Experience in all areas of front office management.
Demonstrated ability to successfully manage individuals and work groups
Demonstrated commercial acumen attention to detail and ability to prioritise workload
Excellent communication customer service and organisational skills
Willingness to learn be flexible and ability to adapt to changes
Ability to understand and apply the practicalities of health fund contracts
Desirable Criteria:
Tertiary qualification in Business Administration or related discipline
Knowledge of Health Fund contracting system and processes
Meditech or similar patient administration software experience
About Us
North Shore Private Hospital (NSPH) is a 336-bed surgical medical and maternity facility located on Sydneys lower North Shore.
With our recent South Wing expansion North Shore Private can now offer every patient a single room for a quieter more comfortable hospital experience.
The hospitals specialties include orthopaedics obstetrics neurosurgery intensive care cardiac surgery cardiology ear nose and throat vascular plastics oncology and general surgery.
Comprehensive diagnostic facilities and medical consulting suites are also on site.
The Hospital is owned and operated by Ramsay Health Care a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 34000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of People Caring for People since 1964.
Whats in it for you
Professional Advancement:Recognition Rewards Professional Development and Employee referral programs. Free access to LinkedIn Learning education scholarships and the Ramsay Leadership Academy to support career progression.
Discounts: Ramsay Rewards - Access great deals at over 100 major retailers. Hospital Allied Health & Pharmacy discounts -youll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster Flexible Leave Program and a free Employee Assistance Program offering access to confidential counselling coaching and support 24/7.
Leisure/Social/Financial: Discounts for leisure travel with selected Hotels salary sacrifice opportunitiese.g. airport lounge membership self-education expenses novated leasing and more.
Requirements
Provide or complete a National Police Check (conducted within the last 12 months)
According to the role Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.
To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
If you have any questions about this opportunity please contact: Lee Sexton
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct available at
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
