Customer Support Specialist Brazil (Remote)

Who are we looking forWere on the hunt for an enthusiastic Customer Support Specialist who thrives on tackling technical and marketing challenges for our platforms clients. Our Support team is the backbone of our company - join us and become one of the heroes!

Where This is a remote position allowing you to work from the comfort of your home in Brazil.

When Upon Agreement

ABOUT THE ROLE

• As a Customer Support Specialist at ROI Hunter youll be at the forefront of client assistance primarily engaging with them through Intercom as well as other communication channels like chat and email serving clients on the Brazilian market but also globally
• You will provide technical support regarding Meta and Google marketing issues within our platform
• Processing and discussing product feedback with our product managers and reporting any discovered issues
• Share ideas for continuous improvement and new learnings

ABOUT YOU

• You are a self-starter who is based anywhere in Brazil and can work remotely. Our team is supporting each other so there is a helping hand. But consider if the remote setup is the one for you
• You should be truly enthusiastic about technical support - we would like to find someone who will stay in this position for at least 2 years (do not worry the job is never the same)
• Being fluent in English and Brazilian Portuguese is a must together with patience and empathy are important tools for a successful Customer Support Specialist
• Some basics in Meta and/or Google Ads will be a great plus
• The job can get pretty technical so you should know the basics of SQL and Internet browser development tools
• You will be working remotely with us so we expect you already have the home office setup ready

PERKS AND BENEFITS

Meal vouchers (of BRL 35/working day)

Health Insurance plans

Education budget

30 days of paid vacation leave per year of service accrued gradually

Quarterly bonuses

but we still believe the most important thing is the culture we create and live every day. So whats it like to work with us

WE CARE ABOUT

AUTONOMY AND FLEXIBILITY We trust each other. Impact and delivered outcomes are more important than spending the whole day in the office with poor results. We can choose the approach and solutions to our work tasks as long as we can deliver the outcomes. To achieve that we all must be accountable self-driven and proactive.

LEARNING TOGETHER AND OUR GROWTH we wont go far if we hide our findings or hoard our knowledge. Its all about collaboration and discussions. We love feedback. We support each other as well as our personal development and education based on our job needs.

OPENNESS Questions Assumptions Feel free to ask & be prepared for honest answers.

EACH OTHER Youve seen the perks and benefits. But there are times in life when all that matters is just the right person next to you who genuinely cares and is ready to listen over a cup of coffee. And that is what we cherish the most about Hunters.

YOUR HIRING JOURNEY WITH US:

1. Answer questionnaire when submitting your CV
2. Homework - show us mainly your learning skills in practice and a short video presentation
3. Short call with our Recruiter
4. Interview with the Recruiter Team Leader and the Manager
5. Team meeting
6. Get the offer

WHO WE ARE

Start-up originally from Brno CZ but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Being really good at that - influencing every 67th online purchase worldwide working with major retailers like Adidas Boohoo M&S River Island and Farfetch. Learn more in this video.

Official partner for the big players - Meta Business & Instagram and Google.

Proud employer of over 90 Hunters around 4 continents 20 nationalities on board.

Do you like what youve seen Apply now & lets learn more about each other!

In the meantime you can get to know us better on our Linkedin and Instagram.

Send your CV in English please.

Required Experience:

IC