Customer Services Specialist

We are seeking a Customer Service Specialist to join our this role you will be responsible for delivering exceptional customer service support for our agricultural product lines including Field Crops Cereal Seed and Crop Protection. The ideal candidate will have strong customer centricity and the ability to bring a data-driven perspective to our teams business automation initiatives.

This role would be an ideal next step for those individuals who seek to build long-term customer relationships and thrive in a cross-functional commercial environment.

Responsibilities/Accountabilities include but are not limited to;

• Responsibility for customer order management across all sales divisions and liaising with warehouse/transport provider to ensure on time in full delivery to customers
• Participation in multi-disciplined projects and continuous improvement initiatives with group overlapping activities (AI implementation and automation projects)
• Communication with the UK commercial unit of potential upsides or shortfalls and stock-out and with 3rd party customers relating to their orders and requirements
• Handling information flow with reference to the expected availabilities/problems for Seed and Crop Protection supply and master data management
• Execution of price maintenance in both SAP systems for customers and products along with on invoice discount set up
• Managing and monitoring return shipments and coordinating credit process and follow complaint handling procedure related to the sales division.
• Conduct sales analyses upon request and advise customers on non-technical product enquiries and refer technical enquiries appropriately

Qualifications and required experience

• Experience within customer service (ideally within a B2B Customer Service environment)
• Basic knowledge of sales and production processes or the openness to learn
• Strong analytical and digital skills
• Customer-focused with high attention to detail and quality standards
• Excellent organizational and problem-solving abilities

Additional Information :

The role may require some travel within the UK for customer service related activities.

Site Details

Syngentas site at Cambridge is the location for the commercial operations of Syngentas Crop Protection Seeds Flowers and Lawn & Garden businesses in the UK and Ireland. Activities include sales marketing technical support customer support HR Finance and administration functions.

What we offer

• Extensive benefits package including a generous pension scheme bonus scheme private medical & life insurance.
• Up to 31.5 days annual holiday.
• Learning culture and wide range of training options.
• Hybrid working available (min. 3 days office attendance expected per week)

Syngenta has been ranked as a top 5 employer and number 1 in agriculture by Science Journal.

Remote Work :

No

Employment Type :

Full-time