Savings Customer Service Advisor

Aldermore Group why we exist

Let us tell you a bit about us

Were Aldermore the award-winning bank trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages savings accounts and business finance solutions were backing more people to go for it.

We thrive by saying yes to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Let us tell you a bit about the opportunity

To deliver outstanding service to the Banks Business Savings customers ensuring all interactions comply with the Banks policies and procedures. Over time the role will expand to support the Corporate Deposits team as well.

Day to day you will build strong relationships with new and existing customers respond to enquiries and work closely with a small collaborative service team - giving you the opportunity to make a real impact and deliver exceptional customer outcomes.

To act as an ambassador of the Banks vision to; Back more people to go for it in life and in business.

What will your day look like

• Take personal ownership of customer contact across phone email and secure message channels delivering prompt high-quality responses.
• Work independently and collaboratively to ensure daily workloads are completed and service excellence is maintained.
• Build strong knowledge of the Banks products and confidently handle customer enquiries and requests.
• Balance outstanding customer service with adherence to regulations policies and procedures including resolving complaints and supporting customers impacted by fraud or identity theft.
• Contribute to the production of operational reports and management information as needed.
• Support small operational tasks and projects and once fully trained assist both Personal Savings and Corporate Deposits teams in delivering first-class service.

What do we expect from you

• Proven customer service experience within Financial Services (Savings experience desirable) with at least one year in a customer-facing role.
• Self-motivated organised and able to work effectively without close supervision in a fast-paced environment.
• Strong communicator with excellent people skills able to engage confidently with customers and colleagues at all levels.
• Consistent track record of delivering excellent service including handling complex or challenging customer conversations.
• Able to remain effective when priorities shift working through ambiguity to provide clear and accurate customer outcomes.
• Passionate about customer service and committed to delivering results; experience with system or user acceptance testing is an advantage.

What can you expect from us

• A friendly and flexible culture the same as how we work with our customers.
• A growing organisation that means theres lots of opportunities to progress
• A drive for continuous improvement which you will be empowered to get behind from day one.
• And of course you will be rewarded competitively with a good range of core benefits and bonus potential.

Still curious

Join us and well make the same promises to you as a colleague as we do to each of our customers. Were committed to building a working environment that values respect diversity and compassion. We welcome people regardless of age disability gender identity marital status race faith or belief sexual orientation socioeconomic background and whether youre pregnant or on family leave.

Please note that we have a thorough referencing process which includes criminal record checks.

We champion equality by supporting the exceptions to the rule and getting finance to where its needed.

We lend the money people save with us to people who want to get on in life; build businesses and create employment buy property for people to live and work in and purchase vehicles to move families and goods around.