Business Analyst Customer Communications London
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Business Analyst - Customer Communications
Location: Hybrid 2 -4 days per week in East London or Manchester
Start: ASAP likely early 2026
Duration: 6 months initially plus likely extension (Inside IR35)
This is an exciting opportunity to be part of a dynamic large-scale operation in the financial services industry.
Are you a strategic thinker with a flair for customer communications Do you enjoy turning complex project change in to clear actionable messaging that engages customers We are seeking a Business Analyst to join our customer communications workstream driving communication strategies planning and tracking activity.
You understand the power of clear communication and can translate complex changes into simple engaging messaging.
Key Responsibilities
Drafting maintaining and managing customer communication plans ensuring clarity and consistency.
Tracking all communication activity across channels maintaining dashboards logs and reporting for stakeholders.
Mapping customer journeys and communication touchpoints to identify gaps and opportunities for improvement.
Working with SMEs marketing digital and operational teams and ensure messages are accurate and actionable.
Facilitating workshops and stakeholder meetings to capture requirements and validate comms plans
About you
Proven experience as a Business Analyst ideally within customer communications CX or marketing projects.
Experience developing communication strategies and drafting communication plans.
Strong documentation and tracking skills including dashoards logs and activity reporting.
Ability to work with multiple stakeholders and influence
Company Industry
IT Services and IT Consulting
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
