Learning Delivery Specialist

The Learning Delivery Specialist role is responsible for delivering first-class learning interventions that will maximise learner experience and drive colleague engagement.

The main responsibility of this role is to deliver induction content and provide support for new starters throughout their induction journey. This will predominately be within a Sales environment and therefore a key outcome of this role is to set up colleagues for success to make sales. The Learning Delivery Specialist will form great working relationships with their learners business area leads and the wider people team ensuring that everyone is connected to our new starters throughout their journey with us.

In addition the Learning Delivery Specialist will be required to deliver additional learning interventions for existing colleagues which could include but is not limited to; refresher upskill and generic soft skill sessions.

The aim of this role is to improve journeys to competence enabling individuals to grow within their roles to achieve their full potential and carry out duties to the best of their abilities.

The Learning Delivery Specialist will facilitate a range of blended curriculums across all business areas and whenever possible will aim to bring colleagues together to learn in a classroom-facilitated environment. They will strive to continuously improve our learning offering through analysis of the learner experience (levels 1 3 of the Kirkpatrick Evaluation model).

This role will require travel to deliver training at other sites when required.

What we want you to do

• Deliver high quality learning interventions to both new and existing colleagues ensuring we maximise colleague engagement and motivation to excel in their role.
• Responsible for the management of learning cohorts and class sizes (up to 15 for classroom facilitated sessions and up to 30 for virtually facilitated sessions). Ensuring learning is accessible but can also be adapted for the learners with additional requirements. The Learning Delivery Specialist will need to manage the delegates pace of learning within cohorts to ensure all learners have equal grasp of the learning outcomes and provide additional support where needed.
• Be on site to deliver in person as much as possible.
• There may be a requirement for the Learning Delivery Specialist to manage challenging behaviours appropriately and escalate where necessary.
• Evaluate learning to ensure that the learning outcomes have been met. Through data analysis they should identify whether there is improvement to delivery style content or learners requiring additional support.
• Constantly stay up to date with evolving industry trends and standards in learning
• As part of continued professional development a Learning Delivery Specialist will work with the Career Services Manager to ensure at least 1 observation is carried out per quarter and that any actions received are implemented.
• Assess learning effectiveness to ensure knowledge skills and behaviours are being transferred by colleagues in their roles.
• Evaluate learner knowledge and understanding against all learning outcomes and assessment criteria. Provide access to additional learning and support to fill any identified gaps.
• Evaluate learner skills to ensure the key outcomes of learning has been met and colleagues are meeting their required KPIs.
• Become an expert on all learning content delivered throughout the curriculum and make recommendations for revision and updating based on learner interaction and evaluation data.
• Stay connected to the new processes inthe business to enhance colleague development by activity spending time in departments.
• Demonstrate being a role model to our people by displaying the company values and behaviours and be a positive influence on your team members.
• Evaluation & feedback when current content doesnt reflect business changes and is inaccurate.
• Support with curriculum refresh and ensure content remains up to date and relevant.
• Maintain effective relationships with key business leaders.
• Stay connected to the wider people team colleagues and agenda.
• Constantly refine communication skills at all levels with sensitivity in dealing with learner and team issues.

What success in the role looks like

• Drive an increase in our overall colleague engagement score.
• Drive a decrease of 0-3 months attrition in department areas.
• Drive an increase in learners achieving their required KPIs
• Ensure you receive a score of 95% from learning evaluation feedback.

What you need to have already done to be right for this role

• A successful track record of developing people either in a learning or manager role
• Previous experience in working within a sales environment
• Experience in delivering interventions that has proven to develop people
• Experience in evaluating learning
• Experience in working with and engaging a diverse variety of individuals.

Skills

• I.T. literate knowledge of the effective use of Microsoft (Word Excel PowerPoint) essential.
• Confident to present to groups and individuals.
• Ability to deliver and identify that learning outcomes have been achieved.
• Ability to deliver effective feedback that drives engagement and overall capability.
• Strong communication skills

Our Story

Clear Business was established with the goal of simplifying our customers lives and making our colleagues experiences more rewarding. As one of the top providers for small businesses in the UK we offer a truly distinctive service by providing all essential services in one place: Phone Broadband Mobile Water Gas Green Electricity Payment Services and Insurance.

For more than two decades our growth journey has been marked by various accolades such as Investors in People The Northern Contact Centre Awards 2023 and Learning at Work Week Awards 2023. Our latest achievement was receiving the One to Watch award from Best Companies.

Why Choose Clear Business

At Clear Business we dont just do jobs we do careers. Weve got ambitious growth plans and our people will grow with us. So well give you everything you need to develop and succeed. That means things like flexible working a totally transparent rewards structure a diverse and inclusive workplace and the control to drive your own career and shape your own opportunities. Clear Business is a great place to workmade better by you.

In return for your hard work youll get

It takes all kinds of people to make Clear Business the success that we are and weve got a range of benefits to make sure everyone is happy.

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high street and online retailers.
• 25 days holiday increasing to 28 days through length of service.
• Enjoy your birthday off every year.
• Purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Comprehensive well-being support including round-the-clock access to a GP mental health assistance fitness programs and complimentary legal and financial advice.

The important extras

• Hybrid working model: the choice to work remotely for three days.
• Join or giving back initiative and support with charity fundraising and volunteering activities.
• Enjoy fantastic on-site amenities including a complimentary gym free parking a subsidized café and an on-site bar for post-work drinks quiz nights and social gatherings.
• Full time/Permanent contract of 37.5 hours per week.
• No weekendsandevery bank holiday off.

What happens next

If youre looking for a new challenge with great benefits at an award-winning company then Clear Business is the place for be part of our continued success clickApply today to take the next step in your career.

Across Clear Business were passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however we may retain your application on file for future opportunities.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however we may retain your application on file for future opportunities.

We are one of the UKs leading providers of essential services to small businesses. We supply a wide range of essential services Fixed Lines Broadband Mobile Water Gas Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result we have been recognised by the following awards:

• The Lloyds Bank National Business Awards 2019

• Greater Manchester Business Awards 2019

• Lanarkshire Business Excellence Awards 2019