Customer Project Manager 12 month FTC
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Job Summary
This hybrid role offers a great balance of home and office working. Youll join your colleagues in one of our offices on an adhoc basis.
As the UKs largest fibre-only network and its only proven wholesale challenger were busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet our network is greener more reliable and ready for the future. The products we provide over it not only lead the market on speed value and service they help businesses to innovate provide entire communities with a better foundation for their digital lives and support economic growth locally and nationally.
What does that mean for you The opportunity to make internet connections (and daily life) a whole lot better for a lot of people!
Joining us as a Customer Project Manager
Join CityFibre as a Customer Project Manager and lead the delivery of complex customer-facing telecoms projects across national and local networks. Youll manage end-to-end onboarding integration and migration activities for major clients like Vodafone ensuring seamless execution and stakeholder alignment. This is a high-impact role requiring strong project delivery experience technical understanding and excellent client engagement skills.
Youll receive a competitive salary a car allowance and a range of benefits to support you across your financial physical and mental wellbeing.
This is some of what you can expect to be doing:
- Leading the onboarding and integration of residential products for key clients like Vodafone and Three
- Manage the delivery of national-to-local network rollouts and manage capacity and resiliency programmes to enhance network performance and reliability
- Managing project plans across IT network billing and service design to ensure smooth delivery
- Working closely with internal teams and external partners to meet agreed milestones and outcomes
- Supporting customer migrations and ensuring a positive experience throughout the transition
What youll bring to the role
This role requires a confident and experienced project manager with strong technical understanding stakeholder engagement skills and the ability to deliver complex customer-facing projects.
Youll also have:
- Experience delivering projects using Agile and Waterfall methodologies
- Strong stakeholder and client relationship management
- Ability to manage risks issues and performance across multiple workstreams
- Confident in presenting and communicating with internal and external teams
- Consultancy mindset with a practical approach to problem solving
- Prince2 (desirable)
Diversity Inclusion & Belonging
Were a Times Top 50 Employer for Gender Equality. Were endorsed by WORK180 and were a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant are a Care Leaver Friendly Employer and were a Disability Confident Leader. Working together with our Employee Communities were wholly committed to ensuring that our peoples voices are heard and that everyone feels a sense of belonging and pride to be a part of CityFibre. If youd like to explore our culture and values check out The CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave a day off on your birthday a day off to support a charity or organisation of choice a range of wellbeing and savings initiatives including private medical insurance and supportive family friendly and menopause policies.
Additional Information :
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background family or carer status ethnicity sexual orientation religion age disability gender or gender identity we welcome your application. If you need any support or reasonable adjustments throughout the application process please email us at We want to help!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Construction Estimating
- Construction Experience
- PMBOK
- Visio
- Construction Management
- Project Management
- Project Management Software
- Microsoft Project
- Project Management Lifecycle
- Contracts
