Airport Customer Relations Coordinator Colorado Springs Airport

Colorado Springs, CO - USA

Hourly Salary: $ 26 - 31

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description / Position Overview

Airport Customer Relations Coordinator - Colorado Springs Airport

In this position you will coordinate and manage customer service programs and hospitality initiatives at the Colorado Springs Airport. Youll oversee passenger experience programs supervise customer service staff and volunteers and support public relations efforts. This is a dynamic role ideal for someone with a passion for hospitality customer service event planning and community engagement.

The Airport Customer Relations Coordinator is responsible for enhancing the overall customer experience by leading customer service initiatives volunteer engagement public-facing programs and special events. This role ensures that travelers visitors and community partners receive exceptional service and a welcoming experience while representing the City of Colorado Springs Airport.

*We encourage interested applicants to apply early as applications will be reviewed as they are received. The position may close without prior notice once filled.*

Benefits Offered:

Medical Dental and Vision Insurance
PERA Retirement
Paid Time Off: Vacation Sick and Holidays
Employee Medical Clinic and Pharmacy
Wellness Programs Fitness Classes and Gym Discounts
Medical Management Programs
Basic & Voluntary Life Insurance
Short & Long Term Disability
Long Term Care
HRA and Flexible Spending Accounts for Health and Dependent Care

Job Type: Full-time; Non-Exempt

Work Schedule: Monday - Friday 8:00AM - 5:00PM; Schedule may vary due to event and/or airport operational needs
Hourly Salary:$26.19 - $31.44

As an Airport Customer Relations Coordinator you will:

Coordinate and manage all aspects of customer service initiatives including:
- Digital welcome kiosks
- Volunteer programs
- AskFlyCOS email responses
- Website updates and customer-facing information
- ADA programs
- Supervise and support volunteer ambassadors
- Promotional items
Oversee public-facing programs such as:
- Airport music program
- Parking program
- Volunteer and educational programs
- Sunflower Program for Hidden Disabilities
- Table at events
- School Educational Tours
Plan and execute airport tours special events and airline inaugural flights including passenger engagements receptions meetings and seasonal/holiday celebrations.
Develop and implement recognition events for volunteers and ambassadors.
Support airport public relations and communications initiatives.
Assist the social media team with content creation from events and passenger engagement activities.
Collaborate with the airport communications team to ensure the website remains current and accurate for customer needs.
Other duties and tasks assigned by the manager.

Learn more about this job by reviewing the class specification on theCity of Colorado Springs Class Specifications page

We are looking for candidates who demonstrate:

Strong knowledge of airport services and hospitality industry standards.
Excellent customer service skills with the ability to remain professional and effective under pressure.
Exceptional organizational project management and event planning abilities.
Strong interpersonal and written/oral communication skills.
Creativity and initiative in designing and implementing engaging passenger experiences.

Minimum Qualifications

Equivalent to the completion of the twelfth grade (high school diploma or GED).
Three (3) years of full-time experience in communications event planning customer service or public engagement.

Substitutions:We value a diverse range of qualifications and experiences.Our organization views each year of further education as equivalent to each year of relevant work experience and each year of additional relevant work experience as equivalent to each year of required education.We encourage all to apply!

Preferred Qualifications

The following qualifications are not required but they are considered desirable. If you possess any of the preferred qualifications please include specific details in your application. This information may be used to identify a top group of applicants.

Experience in a customer-facing role within hospitality tourism or airport services.
Experience in event planning or hospitality management.
Experience managing a membership-based program or lounge services.

Additional Information

Please contact Jeffrey Plunkett at for any questions about this position.

Physical Demands:Exerting up to 25 lbs. occasionally or negligible weights frequently; walking standing or sitting for over 30 minutes for event coordination and attendance.

Environmental Conditions	Frequency
Primary Work Environment	Office Environment
Extreme Temperature	Never
Wetness and Humidity	Never
Respiratory Hazards	Never
Noise and Vibrations	Never
Physical Hazards	Never
Mechanical and/or Electrical Hazards	Never
Exposure to Communicable Diseases	Never

Equal Opportunity Employer

The City of Colorado Springs is committed to a culture that values our employees unique individual qualities and fosters an inclusive environment where people want to be.

The City of Colorado Springs offers additional compensation depending on the position area of assignment and specific job assignments including shift differential pay differential acting or lead special assignment hazard pay longevity cell phone allowance uniform allowance relocation awards standby call out compensatory time off tuition overtime extra duty incentive holiday premium proficiency and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities knowledge skills and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1 H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

Please visit theCity of Colorado Springs Careers pageand review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).

Completing your application in full including the entire work experience section will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

Applicants may redact information from their resumes certifications transcripts or any other additional application materials that identify the applicants age date of birth or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes you may submit another application prior to the positions closing date and time listed in the job posting. HR will review the last application you submit for a position.

The Citys job classifications including physical demands and descriptions can be found on theColorado Springs Class Specifications page

You can view the status of your application on the City of Colorado Springs Careers page.

To be notified of future career opportunities sign up for job alerts on the Job Alerts page.

Required Experience:

Description / Position OverviewAirport Customer Relations Coordinator - Colorado Springs AirportIn this position you will coordinate and manage customer service programs and hospitality initiatives at the Colorado Springs Airport. Youll oversee passenger experience programs supervise customer servic...