Technical Accelerator Consultant

The role of the Technical Accelerator Consultant  Impact is part of the ServiceNow Impact product and is based in Tokyo Japan.

ServiceNow Impact personalizes customers digital transformation journey on the Now Platform and accelerates customers time-to-value.

As part of the global customer success organization this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased by delivering our technical accelerators.

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices innovations and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

• Present and deliver one or more offerings from our portfolio of technical accelerators to complex large enterprise customers remotely.
• Prepare all client-facing and internal deliverables that are technology-related.
• Identify and drive process improvement opportunities guide best practices development and mentor/guide junior team members.
• Guide development of new offerings for our technical accelerator portfolio.
• Engage with customers requests in Impact including scoping the level of effort fulfilling business requirements and resolving customer escalations.
• Demonstrate the product both standard and tailored to customer needs.
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security upgrades etc.).
• Develop and maintain strong working relationships with other teams.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Mentor resources and peer review development work.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• Fluent in Japanese and English
• Must be authorized to work in Japan
• Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
• Knowledge of technical components such as LDAP SAML/SSO and integrations that make use of these technologies.
• Experience with any of the product areas: ITOM/ITAM/ITSM/SPM/GRC
• Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent Predictive Intelligence and Performance Analytics products.
• Experience with Web Technologies (XML HTML JavaScript Web Services etc.) and working in a SaaS environment.
• Experience working with Agile methodologies.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.   
• Excellent interpersonal skills customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders.
• Has ServiceNow certifications and is prepared to study for obtain and maintain more.
• Committed to wowing customers ensuring that actions contribute towards measurable value for the customer and generating customer success stories.  
• Loves to win as a team and work efficiently in a collaborative environment.  
• A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging. 
• Have a hungry and humble mindset and proactively seek help when challenges arise. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time