Technical Support Engineer

求人票Technical Support Engineer

レポートラインSenior Technical Service Manager

役割Role

• FSEフィールドサービスエンジニアのサポート全般基本内勤業務で全国のサービスエンジニアの活動を中央で支援
• 技術サポート手順書作成トラブルシューティング技術問い合わせ対応
• 部品管理在庫管理供給調整発注サポート
• プロセスシステム環境改善業務効率化標準化改善提案
• オペレーションデータの収集解析戦略立案KPI分析傾向把握改善施策の立案
• 国内の取り纏め各拠点との調整報告
• Globalとのコミュニケーション英語での会議メール報告

必須資格技能能力Must Have

• 電気機械に関する知識資格
• 英語力TOEIC 750800点以上ビジネスレベル会議メール対応
• 協調性チームワークを重視し複数部門との円滑な連携ができる
• 高いコミュニケーション能力顧客社内グローバルとの調整力
• 分析力と改善提案力データ解析課題抽出改善策の立案実行

歓迎要件Nice to Have

• Green Belt認定リーンシックスシグマ
• システム改善経験ERPCRM在庫管理システムなど
• プロジェクト推進経験業務改善標準化プロジェクト
• 部品管理ロジスティクスの知識
• グローバルコミュニケーション経験海外チームとの調整
• 医療機器業界での活動経験

求める人物像

• 顧客志向で現場の課題を理解し改善に取り組める方
• データドリブンで論理的に課題を分析し提案できる方
• 多様なステークホルダーと協調し円滑なコミュニケーションができる方

勤務地勤務形態

• 東京オフィスハイブリッド勤務可
• 国内出張あり頻度は低め
  

Job Title: Technical Support Engineer

Reporting Line: Senior Technical Service Manager

Role & Responsibilities

• Provide comprehensive support for Field Service Engineers (FSE) primarily office-based coordinating nationwide service activities.
• Deliver technical support including SOP creation troubleshooting and handling technical inquiries.
• Manage spare parts inventory supply coordination and assist with procurement.
• Drive process system and operational improvements (efficiency standardization and continuous improvement initiatives).
• Collect and analyze operational data to develop strategies (KPI analysis trend identification and improvement planning).
• Coordinate domestic operations (liaison with regional offices and reporting).
• Communicate effectively with global teams (participate in meetings email correspondence and reporting in English).

Must-Have Qualifications Skills & Competencies

• Knowledge and/or certification in electrical and mechanical systems.
• English proficiency: TOEIC 750-800 or equivalent (business level for meetings and email communication).
• Strong teamwork and collaboration skills to work effectively across multiple departments.
• Excellent communication skills for coordination with customers internal teams and global stakeholders.
• Analytical and problem-solving abilities: capable of data analysis issue identification and proposing/executing improvement actions.

Nice-to-Have

• Green Belt certification (Lean Six Sigma).
• Experience in system improvement (ERP CRM inventory management systems).
• Project management experience (process improvement standardization projects).
• Knowledge of spare parts management and logistics.
• Experience in global communication and coordination with overseas teams.
• Background in the medical device industry.

Ideal Candidate Profile

• Customer-oriented with the ability to understand on-site challenges and drive improvements.
• Data-driven with strong analytical and logical thinking skills for problem-solving and proposal development.
• Skilled in building collaborative relationships with diverse stakeholders and ensuring smooth communication.

Location & Work Style

• Tokyo Office (Hybrid work available).
• Occasional domestic travel (low frequency).