Data Scientist Decision Support
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At ServiceNow we make the world work better for everyone. Our global Customer Service & Support (CSS) team is at the heart of that missionensuring our customers have seamless efficient and exceptional experiences.
We are looking for a Decision Scientist Enterprise Data Management & Continuous Improvement to operationalize predictive models design rigorous experiments and translate insights into clear actionable recommendations for executives. This role will help us treat data as a critical business assetreliable secure compliant and readily available to drive decision-making innovation and growth.
As a Decision Scientist you will help design and test predictive models that improve support outcomes (case volume time-to-resolution deflection and containment). Youll support experimentation build forecasts and turn data into insights that shape programs and priorities across CSS. This is a hands-on role where youll grow your technical and analytical skills while contributing to meaningful business impact.
Key Responsibilities
Support the development of forecasts (volume time-to-resolution) and basic uplift/propensity models.
Assist in designing and analyzing A/B and holdout tests; summarize impact for key stakeholders.
Build driver analyses and scenario models with guidance from senior team members.
Write clean SQL and Python code to build data pipelines and analysis workflows.
Document methodologies and ensure Responsible AI practices are followed.
Partner with cross-functional teams to translate insights into recommendations.
Create clear concise visualizations and presentations for business audiences.
Monitor model and forecast performance highlighting issues or opportunities.
Stay current on trends in predictive analytics and experimentation sharing learnings with the team.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
Proficiency in SQL and Python; experience building analyses or simple models.
Familiarity with experimentation concepts (A/B testing control/holdout design).
Strong foundation in statistics and data analysis methods.
Experience with data visualization tools (Tableau Power BI Plotly or equivalent).
Strong communication skills with the ability to translate data into actionable insights.
Nice to have: exposure to cloud data platforms (Snowflake Databricks AWS GCP or Azure) AI/ML basics or support/customer success analytics.
Basic Qualifications:
- 2 years of experience in data science analytics or a related field.
#CSTAS
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Laboratory Experience
- Immunoassays
- Machine Learning
- Biochemistry
- Assays
- Research Experience
- Spectroscopy
- Research & Development
- cGMP
- Cell Culture
- Molecular Biology
- Data Analysis Skills
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
