Retail Online Senior Customer Service Specialist German
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Job Location:
Monthly Salary:
Posted on:
10-10-2025
Vacancies:
1 Vacancy
Job Summary
The Retail Online SCS team receives phone and email consultations from internal colleagues providing advice and taking over complex cases to ensure an amazing customer experience. We take ownership of customer escalations remain the highest and sole point of contact for our customers until resolution. Were seeking a customer service professional with 2 years of experience strong communication skills and proficiency in German and English.
- Fluent in German and English language
- Passion for outstanding customer service
- 2 years of call centre / customer support experience
- 2nd level support experience desirable
- Confident and enthusiastic communicator
- Strong analytical organisational and administrative skills
- Excellent written & verbal communication skills
- Strong attention to detail
- Adaptability & willingness to take on new tasks
- Ability to prioritise tasks & work to deadlines / targets
- Strong team player who is resourceful and flexible
- Ability to solve complex problems
- High level of computer literacy
- Handling escalated customer issues and exceptional scenarios from frontline service specialists.
- Develop creative solutions to complex customer issues and follow through to resolution.
- Case management of extraordinary situations including outreach and follow up by email and phone.
- Identify and escalate emerging customer trends suggest process improvements to enhance the customer experience.
- Coordinate and work cross-functionally to prevent and/or resolve escalations.
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more
