Technical Support EngineerIntegrations

Trigent Software Private Limited

Job Location:

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Technical Support Engineer

Location: Hyderabad - Onsite
Experience Level: 2 years (candidates with lesser experience may be considered for appropriate roles)

About the Role

We are looking for a Technical Support Engineer to provide customer-facing support for web-based and SaaS products. The role requires strong technical troubleshooting ability hands-on experience with enterprise integrations and excellent communication skills to ensure high-quality service delivery.

Responsibilities

Provide technical support to customers ensuring timely issue resolution.
Install configure and maintain integrations authentication and infrastructure components.
Troubleshoot issues across authentication email databases scripting and web services.
Collaborate with engineering/product teams to resolve escalations.
Maintain documentation and knowledge-sharing practices.

Qualification & Experience

Bachelors degree in Computer Science or related field (or equivalent experience).
2 years of customer-facing technical support experience (web-based/e-commerce preferred).

Must-Have Skills

Experience with one or more:
- LDAP/Active Directory
- SSO (e.g. SAML SiteMinder)
- Email Infrastructure
- Web Services (SOAP REST)
- Data Extraction (JDBC ODBC)
- Network Infrastructure
- Automated integrations between systems
Object-Oriented coding/debugging (Java preferred).
Scripting in one or more: JavaScript Python Perl Unix/Windows Shell.
Relational databases (MySQL Oracle).
Administering Linux/Unix or Microsoft Server.
Strong communication & problem-solving skills.

Good-to-Have Skills

ServiceNow platform experience (Authentication Email Web Service Import/Export).
Experience with cloud platforms: Azure AWS GCP Okta.
Eclipse IDE familiarity.
ITSM ITIL or CMDB understanding.
SaaS support experience.
Prior experience in software development or consulting.
Web application performance troubleshooting.

Job Description: Technical Support Engineer Location: Hyderabad - Onsite Experience Level: 2 years (candidates with lesser experience may be considered for appropriate roles) About the Role We are looking for a Technical Support Engineer to provide customer-facing support for web-based and SaaS pr...