TECHNICAL SUPPORT ENGINEER 10147 SwitchingRouting- TAC Support
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Basic Qualifications
Minimum of 4 years experience in Technical Support (Network Engineering) and relevant troubleshooting working with the following:
Network Access Control Application knowledge and working Experience
Good Understanding on DHCP DNS Active directory certificate services
Working experience on network monitoring and management tools is an advantage
Wired (Switching/Routing) Preferred.
Specific Knowledge/Skills
Associate degree or Technical Certification in Information systems and System/network troubleshooting or 3 years directly related career experience.
Good working experience on NAC ( Network Access Control) applications
Network monitoring/management Tools using SNMPV3
Application Programming Interface (API) is added advantage
Good knowledge on the following protocols:
o EAP-PEAP EAP-TLS EAP-TTLS etc
Working experience on DHCP DNS servers
Working knowledge on deploying VMs / Managing them is added advantage
Knowledge of TCP/IP OSI model Intermediate Switching and Routing knowledge.
Good knowledge on the following protocols:
o L1 & Switching (VLANs STP LACP etc.)
o Routing (VRRP Static Routing OSPF etc.)
Good Understanding and working experience on 802.1x authentication and Radius packet flows.
o Entra-ID / Intune (Basic understanding working experience is an advantage)
o Application specific certification in windows like (Active directory certificate services Mobile device management MDM) is an advantage.
Excellent communications skills oral written and listening.
Strong diagnostic and problem-solving skills and be able to interact effectively with customers to troubleshoot problems over the phone.
More than three years of technical support role would be a plus.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
We provide networking solutions to power your business. Our flexible and scalable cloud networking services help optimize your network infrastructure.
