Assistant Manager Process Training
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Ensure successful execution of training needs
Measure program training effectiveness
Responsible for on-going observations of direct reports providing guidance mentoring and support that focus on performance improvement of the candidate
Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated
Participate in Internal & External Calibrations
Conduct refresher trainings based on TNI
Manage Knowledge Check for New Hires & Production Staff
Curriculum Development: - Design and develop training curriculum including materials manuals and multimedia content to ensure comprehensive coverage of specific processes.
Facilitation - Conduct engaging training sessions workshops or webinars fostering an interactive environment to enhance participants understanding and application of key processes.
Continuous Improvement: - Regularly assess and update training programs based on feedback process changes or industry advancements to ensure content remains relevant and effective.
Performance Evaluation -Implement assessments and evaluations to measure the proficiency of employees in applying learned processes providing constructive feedback for improvement.
Collaboration - Work closely with subject matter experts stakeholders and management to identify training needs aligning process-training initiatives with organizational goals and priorities.
Qualifications :
Very Strong written and verbal communication skills (English)
Customer/ Client Handling Skills
Ability to work during all shifts
Experience in any product/process/soft skill/up-skilling training
1-2 years of experience in Training
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Car Driving
- Apache
- Import
- Back Office Operations
- Accident Investigation
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
