Assistant Vice President Procure to Pay, Service Delivery Leader

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Vice President Procure to Pay Service Delivery Leader
In this role the incumbent will have direct reporting to a large portfolio leader the incumbent should be a self-starter who is energetic agile and can provide direct leadership to operating teams enabling them to deliver compelling financial outcomes while maximizing productivity.
Responsibilities
Managing entire operations of Procure to Pay for different regions like ANZ Europe UK&I and North America.
Lead a team of 200 FTEs with different time zone
Hiring and staffing large teams to ensure operations stability
Lead/groom supervisors to ensure all the process activities are completed and SLAs met
Get Involved in customer engagement activities will be one point of contact for Process owners / Sourcing Leaders / Controllers / Finance Managers
Oversee contractual changes / amendments
Collaborate with transitions team in case of FTE ramp up / scope additions
Drive quality initiatives to bring continuous improvements
Oversee turnover training for staff and involving in their development planning
Drive Compliance and putting system/process controls
Closely working with Service delivery leader and sales to manage account P&L
Manage operational performance with regards to Procurement (Vendor Management Transactional Procurement Helpdesk Functional Systems Invoice Processing & Payments)
Develop and maintain a full working knowledge of AP functions reports and client requirements.
Prepare and provide reports to the client as per the agreed frequency (Daily Weekly Monthly)
Analyze and assist associates with their workload
Interact with various departments- Sourcing S2P Systems Transformation Finance and Treasury
Regularly review the performance of the team
Liaise with onshore teams to resolve outstanding issues/ invoices
Diverse activities related to supplier invoices and dealing with supplier queries
Work with Quality team to perform accuracy audits & bridge knowledge related issues
SOP Review Update and validation position to handle tough customers. Maintain customer connect through governance rigor and regular customer interaction
Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L
Work closely with client CXOs and process owners Genpact operating teams and global relationship managers for key accounts
Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
Be responsible for ensuring the right solution is proposed for new deals actively participating in the deal process aiding and enabling robust transitions delivering
ongoing client satisfaction through consistent high-class service delivery and thereby ensure high NPS cross-sell and profitability
Follow a structured road map beyond 18 to 24 months to take on bigger leadership roles for the vertical
Lead the way in implementing new technologies in operations and display a strong executive presence
Manage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client up-sell
Collaborate and work globally with other Genpact business leaders and functional leaders to create and commercialize existing and new product offerings
Take the lead in working with digital teams on introducing breakthrough technology solutions into operations
Leverage lean six sigma framework to drive continuous performance improvement
Implement appropriate mechanisms to identify understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
Collaborate in the new deal process including solutioning pricing due diligence transition and stabilization

Qualifications we seek in you!
Minimum qualifications
Finance Graduate
Exposure in ERP Implementation preferable Oracle Cloud
Global Transition Experience in third party environment
Experience in Process Standardization and Global Transformation projects
Relevant years of diverse operations experience
Intellectual agility and analytical outlook
Collaborative and Influencing skills
Ability to work in a strict deadline and target-oriented environment

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.