Assistant Manager – Learning & Development

Job Overview:

The Assistant Manager L&D is responsible for driving learning initiatives across the division ensuring effective facilitation process training support stakeholder engagement and continuous development for both trainers and employees. This role focuses on delivering impactful training programs managing trainer performance and fostering a culture of learning and innovation.

Key Responsibilities:

• Conduct Insurance Domain training for new hires.
• Deliver inhouse TTT sessions for identified trainers.
• Facilitate Systems Training Workflow Training and Business Training workshops for learning continuity.
• Build and manage the Process Trainer Pool.
• Conduct need-based training such as Induction behavioral training for PA/SPA culture training and ad-hoc sessions.

• Identify and confirm selection of process trainers.
• Review and finalize training plans with trainers/Sr. Trainers.
• Observe process trainings for flagged batches and share observations.
• Conduct monthly catch-ups with process trainers to address challenges.
• Highlight red flags (poor performers slow learners trainer issues) to stakeholders.
• Maintain timely and accurate reports on process trainings.
• Collaborate with Ops Quality teams for learning sustenance.
• Ensure timely Knowledge checks and score sharing.
• Conduct orientation sessions on L&D policies and guidelines.
• Administer refresher training and monitor certification performance.

Ensure timely communication of training activities to internal and external stakeholders.

• Act as the primary point of contact for the division.
• Conduct monthly connects capture MoM and share action plans.
• Manage TNA TNI ROI and route to relevant L&D teams.
• Market learning programs (Domain Exams L&D initiatives) within the division.
• Present periodic updates to operations.

• Groom team members through goal setting check-ins career development and evaluations.

• Maintain and ensure accuracy of all training-related reports
• Proficient in Microsoft Office Suite

• A strong commitment to continued learning including staying updated on industry trends acquiring new skills and pursuing certifications relevant to the function. The incumbent should proactively engage in cross-functional learning opportunities and demonstrate adaptability to evolving business needs.

• Identify improve and standardize processes.
• Contribute to projects and initiatives to enhance learning effectiveness.

• Demonstrate accountability and follow through on commitments with minimal supervision.
• Communicate policy changes positively and professionally.
• Collaborate effectively and foster team spirit.
• Plan leaves in advance considering business requirements.
• Be flexible to work extended hours when required.

• Graduate/Postgraduate in HR Psychology or related field.
• 4 6 years of experience in L&D with strong facilitation and stakeholder management skills.
• Expertise in insurance process training behavioral training and learning program design.
• Strong communication analytical and reporting skills.

Ability to manage multiple