Merchant Operations Associate

Noida - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us: Paytm is Indias leading financial services company that offers full-stack payments & financial solutions to consumers offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments commerce banking investments and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

About the Role:

We are seeking a highly organized and proactive team member Operations with expertise in process automation and team management. The ideal candidate will lead operational workflows drive automation initiatives manage a team to ensure timely task execution and collaborate across departments to enhance efficiency. This role is suited for professionals who can balance day-to-day operations with strategic process improvements while ensuring compliance with internal standards.

Key Responsibilities:

Process Automation: Identify manual processes that can be automated; collaborate with tech teams to design and implement automation solutions.

Operational Oversight: Monitor daily workflows allocate tasks and resolve bottlenecks to maintain seamless operations.

Data Management: Oversee the maintenance of operational databases reports and documentation; ensure accuracy and timely updates.

Cross-Functional Coordination: Work closely with sales customer support logistics finance and compliance teams to ensure smooth execution of deliverables.

Performance Monitoring: Track KPIs prepare performance dashboards and present improvement plans to senior management.

Issue Escalation: Act as the point of escalation for operational delays errors or client/vendor concerns.

Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory guidelines (including KYC requirements if applicable).

Continuous Improvement: Analyze operational trends identify improvement areas and implement efficiency-driven solutions.

Key Skills & Competencies:

Proven experience in team handling and operations management.

Strong understanding of automation tools and process optimization techniques.

Excellent communication coordination and stakeholder management skills.

Advanced Excel/Google Sheets skills (formulas pivot tables lookups dashboards).

Analytical mindset with the ability to interpret data and derive actionable insights.

Strong organizational skills with attention to detail.

Ability to work under pressure in a fast-paced environment.

Familiarity with KYC guidelines and operational compliance frameworks preferred.

Pre Requisites:

Minimum 1-2 years of work experience in similar roles.

Bachelor / MBA relevant degree

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

About Us: Paytm is Indias leading financial services company that offers full-stack payments & financial solutions to consumers offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments commerce banking investment...