Operations Manager US Payroll
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Job Summary
Operations Manager – US Payroll & Billing
Location: Pune
Experience: 10 years (minimum 5 years in US payroll and billing operations)
Role Summary
The Operations Manager – US Payroll & Billing will lead endtoend payroll and billing operations for US clients ensuring accurate compliant and timely processing of payroll invoicing and reconciliations.
The role will manage a team in Pune drive process excellence and partner closely with Finance HR and US stakeholders to maintain high accuracy compliance and strong client satisfaction.
Key Responsibilities
- Own endtoend US payroll processing cycles (weekly/biweekly/monthly) including data consolidation calculations validations and final approvals for US employees/contractors.
- Ensure full compliance with US federal state and local payroll tax and wage regulations staying updated on any statutory changes impacting payroll and billing.
- Oversee US client billing operations: timesheet validation rate application invoice generation credit notes and periodic reconciliations with Finance.
- Implement robust review and audit checks to minimize errors in payroll runs tax filings and billing outputs; drive rootcause analysis and corrective actions for recurring issues.
- Manage daily operations of the payroll and billing team in Pune including workload allocation SLA tracking quality monitoring and escalation management.
- Collaborate with US HR Finance Client Services and external vendors (payroll platforms CPAs etc.) to resolve complex payroll/tax/billing issues.
- Maintain and optimize payroll and billing systems/HRIS/ERP (e.g. ADP Workday QuickBooks or similar) ensuring data integrity and process automation.
- Prepare periodic MIS and dashboards on payroll costs headcount billing collections ageing and variance analysis for management reviews.
- Support monthend and yearend activities including GL postings reconciliations accruals and audit schedules related to payroll and billing.
- Develop document and continuously improve standard operating procedures (SOPs) controls and checklists for US payroll and billing processes.
- Lead coach and mentor the team; drive performance management training and succession planning within the function.
Required Qualifications & Experience
- Bachelor’s degree in Commerce/Finance/Business or related field; MBA/Professional certification preferred.
- 10 years of overall experience with at least 5–7 years handling US payroll and client billing operations in a BPO/KPO/IT/Staffing environment.
- Strong working knowledge of US payroll concepts (grosstonet deductions benefits garnishments overtime) multistate taxation and statutory compliance.
- Handson experience with US billing cycles rate structures (hourly C2C C2H fixedfee) credit/debit notes and reconciliations for US clients.
- Prior experience managing an operations team of 8–15 members or more in a fastpaced environment with clear SLA/metric ownership.
- Proficiency in payroll and billing systems (e.g. ADP Paychex Workday QuickBooks SAP/Oracle/NetSuite or similar) and advanced MS Excel skills.
Skills & Competencies
- Excellent analytical and problemsolving skills with strong attention to detail and accuracy.
- Strong people management coaching and conflictresolution skills.
- Ability to work in US shift/overlapping hours and manage multiple US stakeholders across time zones.
- Strong communication skills (written and verbal) to interact with US clients auditors and internal leaders.
- Processoriented mindset with a focus on automation standardization and continuous improvement.
Work Schedule & Location
- Location: Pune
- Willingness to work in US time zones and adjust hours during peak cycles such as monthend quarterend and yearend payroll/billing runs
Key Skills
- Dayforce
- Paychex
- Payroll Management
- Ceridian
- Paylocity
- SOX
- Payroll
- ADP
- Kronos
- Human Resources
- JD Edwards
- Workday
