Receptionist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Reception Agent
First impressions are everything! As a Reception Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
- To welcome guests or visitors at all times enhancing a lasting impression of warmth and care
- To handle all arrivals in an efficient manner providing our guests with accommodation and personalised escort enhancing a feeling of warmth and comfort in a professional and proactive manner
- To anticipate up-selling and cross-selling opportunities encouraging our guests to use the hotel facilities for their enjoyment
- To act as an in house guests ambassador by establishing and developing personal contact with all our guests enhancing a feeling of comfort warmth and care throughout their stay.
- To ensure that the uniform provided is kept in good condition clean and presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image to our guests
- Dealing with reservations and information requests made to the hotel by e-mail fax or telephone and recording all confirmed reservations in the computer system.
- To ensure that the uniform provided is kept in good condition clean and presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image to our guests
- Reporting to the FO Manager.
Qualifications :
Qualifications
At least 1 year hotel Reception Agent experience within a 4/5 star hotel
- To have advance knowledge Accor Online Platforms
- To have thorough knowledge of all SOPs and P&Ps for Front Office department
- Knowledge of computers and systems such as PMS Microsoft Office etc
- Successful problem solving skills
- Able to communicate in written and spoken English and Turkish
- Additional languages; French Spanish German Italian Russian Arabic is preffered
- Excellent overall communication skills
- Able to multi-task
- The ability to work well in a team environment
- Able to exercise good judgement with difficult guests
- Ability to focus attention on guest needs remaining calm and courteous at all times
- No military obligation for male candidates.
- Prior experience working with Opera or a related system.
- Able to stand for extended periods of time
- Able to work shift in terms of working hours.
- Must have the ability to handle cash effectively and accurately.
- Understanding and ability to work in a multi-cultural environment
- Professional appearance and demeanour
#LevniIstanbulHotel #HandwrittenCollection #Accor #Career #Hotels #Istanbul #oldcity #historical #peninsula
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
