Receptionist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a friendly and professional Receptionist to join our team in Istanbul Türkiye. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for everyone who enters our establishment.
- Greet and welcome guests in a warm and professional manner
- Handle check-ins and check-outs efficiently ensuring all bills are accurate
- Answer phone calls respond to emails and manage guest inquiries and requests
- Provide information about local attractions restaurants and events to enhance guest experiences
- Coordinate with other departments to fulfill guest needs and resolve any issues
- Manage reservations and assist with overbooking situations when necessary
- Process payments and handle cash transactions accurately
- Maintain a clean and organized reception area
- Assist with administrative tasks such as filing data entry and report generation
- Ensure compliance with safety and security procedures
Qualifications :
- Excellent communication skills in English; proficiency in Turkish and additional languages is highly valuable
- Strong customer service orientation with a friendly and professional demeanor
- Previous experience in hospitality or a similar customer-facing role is preferred but not mandatory
- Proficiency in Microsoft Office Suite and ability to learn hotel management software quickly
- Experience with Opera PMS is an advantage
- Exceptional organizational skills with the ability to multitask and prioritize effectively
- Problem-solving skills and the ability to remain calm under pressure
- Flexibility to work in shifts including weekends and holidays if required
- Basic math skills for handling financial transactions
- Excellent phone etiquette and professional appearance
- Ability to work collaboratively in a team environment
- Knowledge of the hospitality industry and local area is a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
