Handle allocated tasks related to collections cash applications and dispute management independently Collectors:
a) Voice calling
b) Dispute Management
c) Customers account Reconciliation
Cash Applicators:
a) Cash Application
b) Account reconciliation
c) Dispute Management
d) Voice Calling (not mandatory)
e) Dr and Cr clarity
f) Basic accounting knowledge
Customer master data management: Customer Master Data Creation and Change Maintain Customer Master Account status (Block/Unblock Active/Inactive) Ensure compliance with client process turnaround time and accuracy Maintain relationships with line managers counterparts and stakeholders Adhere to and improve performance on service level agreements and deliverables to customers Understand and work towards the common goals of the organization Resolve conflicts and escalate if necessary Display good collaborative spirit and adapt to change management Spot and analyse anomalies and aberrations providing solutions for the same Communicate confidently with poise and credibility demonstrating empathy and clarity in thoughts and language proficiency Qualifications and Personal Attributes: College degree or above Accounting Finance or any Business-related course is a plus 0-3 years work experience Good Understanding of MS Office
Qualifications :
MBA Finance
Remote Work :
No
Employment Type :
Full-time
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more