Level 1 Help DeskEntry level IT

Level 1 Help Desk/Entry level IT

Ferman Automotive Management Services has an immediate opening for a Level 1 Help Desk/Entry Level IT person.

Must be energetic and have excellent guest satisfaction phone skills and a bright smile. Friendly work environment.

Key Responsibilities

Help Desk Support

• Respond promptly to Help Desk tickets
• Troubleshoot and resolve issues related to:
• User accounts (Active Directory Microsoft third-party systems)
• Software applications (Microsoft Office Dealertrack VinSolutions xTime etc.)
• Hardware (PCs monitors printers phones network equipment)
• Perform software installations updates and configurations
• Coordinate and perform hardware repairs (Lenovo Dell warranty support)
• Manage VOIP phone updates and user changes

Technical Support & Projects

• Assist with IT projects in collaboration with team members
• Provide technical support to business owners and family members
• Maintain up-to-date technical documentation and user guides
• Support data room infrastructure and hardware deployments

Inventory & Procurement

• Maintain accurate IT parts and hardware inventory
• Ensure appropriate stock levels of critical equipment
• Perform monthly inventory audits
• Create manage and track IT purchase orders and invoices
• Coordinate decommissioning of old equipment and secure data erasure
• Oversee hardware recycling and vendor pickup

Workplace Expectations

• Maintain a clean and organized work environment including:
• IT workspaces and shared areas
• Storage and inventory rooms
• Support co-workers and departments across IT functions as needed

Professional Conduct

• Abide by Ferman IT computer and usage policies
• Treat all employees and co-workers with empathy and respect
• Maintain confidentiality of privileged information at all times
• Work professionally and respectfully with all colleagues

Non-Negotiable Guidelines (Violation may result in termination)

• Confidentiality: All sensitive company or user information must remain private
• Integrity: Theft of hardware software or data is strictly prohibited
• Access Control: Unauthorized access to employee files is forbidden unless explicitly approved for business purposes

Candidates must pass a comprehensive background and drug screen for employment consideration.

Careers have been the primary focus of employment with the Ferman Motor Car Company since its founding in 1895. Ferman a leader in the industry sets the standard for equality training advancement and innovation in the workplace.

Required Experience:

Junior IC