Team Leader, Airline service

Location: Lisbon Portugal (On-site)
Start Date: 20 October 2025
Languages: French (C2) English (B2)
Contract: Permanent with 180-day trial period
Health Insurance: Provided from Day 1

Join Our Leadership Team in Lisbon!

Are you a passionate people leader who thrives in a fast-paced multicultural environment Were looking for a Team Leader Operations to join our growing team in this role youll lead a talented group of call center professionals ensuring they deliver exceptional customer experiences while meeting key performance goals.
If you have proven experience managing teams in a Contact Center or BPO environment this is your chance to make an impact grow as a leader and be part of an organization that values your voice your ideas and your drive.

Role Overview
As a Team Leader youll oversee the daily performance and motivation of your team of call center associates. Youll be responsible for achieving KPIs driving quality and fostering a supportive and high-performing culture through effective coaching and communication.
This is a hands-on leadership role where your ability to guide inspire and develop people will make the difference between good and great results.

Key Responsibilities

• Supervise the daily operations of a team of call center associates ensuring adherence to schedules attendance and performance goals.
• Coach and mentor team members through regular 1:1 sessions and performance reviews.
• Monitor KPIs identify performance gaps and implement action plans to drive improvement.
• Manage escalated customer issues with empathy and professionalism acting as the subject matter expert when needed.
• Lead team meetings to communicate updates share best practices and encourage collaboration.
• Ensure compliance with internal policies procedures and service-level agreements.
• Drive team engagement through motivation recognition and open communication.
• Support career growth and development of team members through personalized coaching and feedback.
• Promote company values by leading through example creating a culture of respect accountability and excellence.

Candidate Profile

• Proven experience as a Team Leader in a Call Center or BPO environment (mandatory).
• Strong leadership mentoring and people management skills.
• Excellent communication and interpersonal abilities.
• Highly organized with the ability to multitask and prioritize effectively.
• Solution-oriented resilient and comfortable working under pressure.
• Proficient in French (C2) and English (B2).
• Willingness to work in 24/7 rotational shifts.
• Associates degree or higher in Business Management or related field (preferred).

Offer

• Permanent contract with a 180-day trial period.
• Base Salary: 1208.55 EUR/ month.
• Performance Bonus: Up to 2400 EUR annually
• Meal allowance.
• Health insurance from Day 1.

Relocation Package (for candidates from abroad)
We make your move to Lisbon easy:

• Airfare reimbursement up to 400 EUR (Economy class after 6 months).
• Accommodation: Shared apartment for up to 12 months at 280 EUR/month (deducted from payslip all utilities included).

Why Youll Love Working Here

• Lead a motivated multilingual team in one of Europes most vibrant cities.
• Work with global clients and gain exposure to international operations.
• Grow within a company that invests in your professional development.
• Be part of an inclusive supportive and dynamic environment where your leadership truly matters.

Ready to take the next step in your leadership journey
Join us as a Team Leader Operations in Lisbon where performance people and passion come together. Apply today!