TALENT POOLING Customer Support Representative

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 09-10-2025

Vacancies: 1 Vacancy

Job Summary

Salary: To Be Announced
Employment Type: Full-Time Remote

About the Role

We are building our talent pool for skilled and service-oriented Customer Support Representatives who are passionate about providing exceptional support experiences. This opportunity is ideal for individuals who thrive in a fast-paced remote environment and enjoy helping customers resolve issues efficiently and professionally.

Key Responsibilities

Respond to customer inquiries via email chat or phone in a timely and professional manner
Provide accurate information and effective solutions to customer concerns
Document interactions feedback and issues in the companys support system
Escalate complex or unresolved cases to higher-level support when necessary
Collaborate with internal teams to ensure a positive customer experience
Maintain up-to-date knowledge of company products services and policies
Contribute to the continuous improvement of customer service processes

Qualifications

At least 2 years of experience in a Customer Support Customer Service or Helpdesk role
Strong written and verbal communication skills
Excellent problem-solving and multitasking abilities
Empathetic patient and customer-focused mindset
Proficiency with customer support and productivity tools such as:

Helpdesk and ticketing systems (Zendesk Freshdesk Intercom HubSpot Salesforce Service Cloud)
CRM platforms (Salesforce Zoho HubSpot CRM)
Communication tools (Slack Zoom Microsoft Teams)
Knowledge base or chat support tools (LiveChat Front Help Scout)
Microsoft Office or Google Workspace applications

Comfortable working independently in a fully remote environment
Flexible and adaptable to changing priorities and customer needs

Salary: To Be Announced Employment Type: Full-Time Remote About the Role We are building our talent pool for skilled and service-oriented Customer Support Representatives who are passionate about providing exceptional support experiences. This opportunity is ideal for individuals who thrive in a fa...