Sr. Associate HR Services
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ROLE SUMMARY
The Sr. Associate HR Services is responsible for executing activities related to the Colleague Life Cycle HR processes excluding recruitment in alignment with the GBS CS Operational Playbook. This role ensures the efficient timely and compliant delivery of HR services while adhering to organizational standards. Serving as a key escalation point within the HR Services team the Sr. Associate provides guidance to Colleague Services fellow team members and collaborates with cross-functional stakeholders to resolve issues and maintain seamless service delivery. Additionally this position supports process improvement and service enhancement initiatives aimed at achieving operational excellence.
ROLE RESPONSIBILITIES
Execute flawlessly a variety of global or regional HR operational tasks including but not limited to: Processing Colleague and Job Data Changes Administering Leave of Absence requests Supporting Benefits and Compensation administration HR Reporting HR Internal and external controls.
As an expert in the HR Processes in scope provide feedback on procedures with a continuous improvement mindset.
Provide guidance to other Colleague Service team members in their area of expertise.
Support Pfizer colleagues with inquiries/requests on the HR Processes in scope via case management tool.
Liaise with other Colleague Services teams PX and external vendors to seek guidance and/or input that will help in the timely resolution of inquiries driving a positive colleague experience.
Run reports and analyze data enabling stakeholders to make informed decisions.
BASIC QUALIFICATIONS
Applicant must have a bachelors degree with at least 2 years of experience; OR a masters degree with more than 0 years of experience; OR an associates degree with 6 years of experience; OR a high school diploma (or equivalent) and 8 years of relevant experience preferably in a HR Shared Services/HR Operations/centralized customer service environment.
Organizes own work to meet deadlines in a fast-paced environment.
Strong attention to detail; adapts well to shifting priorities.
Strong customer focus mindset and cross-cultural agility.
Experience working with a case management tool.
Demonstrates clear ownership of assigned responsibilities and operates independently while appropriately identifying situations that require escalation.
Displays a result driven attitude and continuous improvement mindset.
Able to communicate effectively in English (spoken & written) with colleagues at all levels of the organization.
PREFERRED QUALIFICATIONS
Experience working with Workday or Service Now or comparable Human Capital Management system and MS Office (Excel & Word)
Familiarity with payroll and/or Time & Attendance software (e.g. ADP Workday etc.)
Ability to speak multiple (additional) languages is a plus
Other Job Details:
Last Date to Apply for Job: October 13 2025
Work Location Assignment:Hybrid. Must be able to work from assigned Pfizer office 2-3 days per week or as needed by the business
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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Required Experience:
Senior IC
Key Skills
- B2C
- Accomodation
- General Services
- Apache
- Fact
- HTML
About Company
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