Social Media Content Moderation Team Leader
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Job Location:
National Capital Region - Philippines
Hourly Salary:
USD 5 - 5
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Schedule: Rotating shifts
Join a dynamic financial education company thats making a real impact through engaging YouTube content and innovative budgeting technology. This growing organization is dedicated to improving financial literacy and helping people achieve better financial wellness through accessible high-quality educational content and practical budgeting tools. Youll be part of a mission-driven team that values reliability community safety and maintaining positive online environments where financial education can thrive.
As the Social Media Content Moderation Team Leader youll oversee a global moderation team responsible for maintaining safe positive community spaces across YouTube Reddit Discord and other platforms. Beyond direct moderation youll manage workforce scheduling to ensure round-the-clock coverage balance workloads and quickly address coverage gaps. Youll act as both a working moderator and a leader guiding your team to deliver reliable high-quality moderation while maintaining alignment with client goals. This role combines leadership scheduling oversight and operational excellence with direct involvement in day-to-day moderation work.
- Oversee daily operations of the moderation team ensuring full 24/7 coverage.
- Build and manage rotating schedules adjusting as needed to cover absences and peak activity times.
- Monitor and moderate comments on YouTube videos during critical upload windows (Monday Wednesday Friday at 10 AM Central).
- Proactively review and moderate content across Reddit and Discord communities following established guidelines.
- Identify and remove inappropriate comments spam bot activity and negative content.
- Ensure immediate coverage during new content launches for clean welcoming comment sections.
- Follow and enforce detailed standard operating procedures (SOPs) for moderation quality.
- Provide guidance coaching and support to team members to improve consistency and performance.
- Collaborate with the client and internal management to report on performance escalations and team issues.
- Cross-train with the team on app support tasks during lower-volume moderation periods.
Requirements
Proven experience in a supervisory or team leader role ideally in social media moderation customer support or BPO.
Strong workforce management and scheduling skills with the ability to balance global coverage needs.
Excellent English writing and communication skills.
Familiarity with YouTube Studio Reddit Discord and platform-specific moderation tools.
High attention to detail for identifying inappropriate or spam content.
Strong organizational and problem-solving abilities.
Reliable internet connection and commitment to scheduled shift work.
Ability to manage independently while keeping clear communication with leadership and team members.
No financial background requiredcomprehensive training provided.
Benefits
- With HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
Required Skills:
Proven experience in a supervisory or team leader role ideally in social media moderation customer support or BPO. Strong workforce management and scheduling skills with the ability to balance global coverage needs. Excellent English writing and communication skills. Familiarity with YouTube Studio Reddit Discord and platform-specific moderation tools. High attention to detail for identifying inappropriate or spam content. Strong organizational and problem-solving abilities. Reliable internet connection and commitment to scheduled shift work. Ability to manage independently while keeping clear communication with leadership and team members. No financial background requiredcomprehensive training provided.
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Business Consulting
- Anti Money Laundering
- Health
- Gynaecology & Obstetrics
- Actuary
