Scheduler Corporate Office Part Time

Are you looking for a career where you can have a flexible schedule competitive pay and great work environment.Are you a self-motivated detail oriented optimistic individual who loves helping people in the community If you answered yes to all of these questions then Ogden Clinic is looking for someone just like you! Ogden Clinics Patient Contact Center is hiring for multiple positions helping schedule patient appointments handle prescription refill requests and transmit queries to provider offices.

GENERAL RESPONSIBILITIES:

professional and courteous service to all customers of Ogden Clinic. Customers include all Ogden Clinic patients affiliates providers administration employees co-workers insurance company representatives and all other vendor representatives.
behavioral expectations and support the dignity of all persons. Also responsible for the stewardship of resources.
applicable regulatory requirements are complied with and follow guidelines that maintain safety for oneself patients visitors and co-workers.
understand and adhere to all Clinic Policies and Procedures.
a thorough knowledge of the CISCO phone system and eClinicalWorks (ECW).

ESSENTIAL JOB FUNCTIONS:

that each appointment is scheduled correctly and in harmony with department and provider preference.
excellent customer service while scheduling patients for assigned providers.
reminder phone calls for next-day appointments.
-register new patients for next-day appointments and advise them as to correct information to bring to the appointment.
compassion and understanding for the patient and caring parties.
a thorough knowledge of CISCO phone system and eClinicalWorks (ECW) computer system.
patience in understanding and satisfying patients request.
an adequate level of productivity as defined with the Patient Services Manager.
phones within 3 rings.
patients in a professional and courteous manner.
note and deliver messages.
outstanding patient account balances.
medical insurance benefits in a timely manner.
electronic medical record (EMR) for demographic information with accuracy and completeness.
team meetings and team training sessions as scheduled.
arrival for all scheduled work shifts. Employees must call prior to the start of shift to inform manager if they cannot report.
for coverage of scheduling station during the hours of 7am to 8pm when it is necessary to leave desk.

OTHER DUTIES:

responsibilities and tasks as assigned.
confidentiality of patient records and employee/co-worker information.

QUALIFICATIONS:

: High School Diploma or general education degree (GED) recommended.
SKILLS: Proficient in reading and comprehending simple instructions short correspondence and memos. Able to write routine reports and correspondence as well as effectively present information in one-on-one and small group situations to customers clients and other employees of the organization.
skills: Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
manage multiple tasks simultaneously.
office equipment and procedure knowledge helpful.

CHARACTERISTICS:

maintain a positive can-do attitude.
effectively participate as a team member with department and its practices.
protect confidential information records and/or reports.
communicate effectively in a professional and courteous manner.
have good organizational skills.

ENVIRONMENTAL FACTORS:

prolonged sitting and viewing of a computer screen.
require some light bending stooping lifting and stretching for files and supplies.
manual dexterity sufficient to operate a keyboard and other office equipment.
possess all physical abilities necessary to perform the job.
requirements: close vision and ability to adjust focus.
level is moderate with constant conversations computers printers telephones etc.

DISCLAIMER CLAUSE:

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities skills efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.