Lets Start with our Story
Everygreat careerbegins somewhereand this one starts here. Weare a team that believes inbig ideas boldmovesand the people behind them. This is where you could be part of something exciting!
Onventis has been a cloud pioneer for digital transformation of purchasing and finance processes since 2000. The cloud-based software Onventis Buyer is an all-in-one procurement system that helps companies to manage their business spend in order to achieve financial control efficiency compliance and cost savings.
Why This Role Matters
As a Customer Service Specialist youll be our
Customer Service representative in Sweden supporting Nordic customers with their questions guiding them through best practices and helping resolve issues to ensure a smooth experience with the Onventis platform a leading SaaS solution for procurement and spend management.
Many of our Nordic customers use Onventis Analytics to gain insights into their procurement and spend data. If you enjoy working with data and helping others turn insights into action this role will fit you well. Youll work closely with colleagues from other departments on site and our international Customer Service team across Europe. This is a role for someone who enjoys autonomy clear communication and taking ownership in a collaborative trust-based environment.
Your Role at a Glance
As the trusted advisor for our clientsyoullguide them throughout their journey with us.
You will:
Be the first point of contact for our customers via our service portal email and phone helping them make the most of our platform and analytics tools
Analyse reproduce and document functional or technical issues and follow up until resolved
Collaborate with Product Management Consulting and Development to improve the customer experience
Support onboarding and account setup for new customers
Keep documentation FAQs and internal knowledge bases up to date
Your Experience and Skills
We are looking for someone with:
Relevant post-secondary education (e.g. business IT or administration) or equivalent experience
25 years of experience in customer service application support or a similar B2B / SaaS role
Strong analytical and problem-solving skills with an interest in data and reporting
Basic technical understanding (SaaS platforms integrations or ticketing tools)
Fluent in Swedish and English spoken and written both used daily
Service-minded structured and reliable you take initiative collaborate well and see things through
Comfortable working independently in a small local setting while being part of an international team
But more importantly we are looking for someone who is curious driven and ready to grow with us!
Our Commitment to You
Our CORE values bring our varied cultural background and products together and more
importantly ensure how we invest in our people. At Onventis you can expect a performance
focused culture where your achievements are recognized your goals are prioritized and your
career accelerates.
We offer more than just a job and we show it with real benefits:
- Flexibility:Hybrid work model with modern tools and equipment
- A permanent full-time (or 32h/4-day week) position in a growing international SaaS company serving B2B customers
- 30 days of paid vacation and competitive pension plan
- Health & Wellbeing:Health allowance(friskvårdsbidrag)
- Career Growth:Structured onboarding training programs leadership & language courses
- Culture:Friendly team spirit clear structures regular team events & gatherings
- Rewards:Attractive salary package pension plan & performance-based bonuses(where applicable) plus discounts referral rewards & sabbatical opportunities
- Global Collaboration:Work where it works for you:turn your travels into opportunities to meet create and connect at any of our centrally located EU hubs. Travel and stay are self-organized!
About us
We work every day to make global procurement simple secure and connected with cloud services. At Onventis we are driven by a common goal: to provide the best digital network for buyers and suppliers. We are a software pioneer that makes online procurement possible for addition to digital technology this requires great ideas for the procurement management of tomorrow. Who makes them a reality The Onventis team from Research & Development IT Product Management Consulting & Services Support Sales Marketing and Finance & Administration makes purchasing fit for the future for our internationally active customers such as Conrad Federal Mogule Kühne & Nagel Schott and Steigenberger - every day. Expressed in figures: From 6 locations - Stuttgart Düsseldorf The Hague Stockholm Paris and Vienna - around 190 colleagues ensure every day that around12 millionusers process an annual business volume of 20 billion euros and more via the Onventis platform. The flat hierarchies the broad scope for creativity and our interlinked teams create the space for innovation and personal development. Show us that you are a digital talent and make the Onventis success story yours.
Required Experience:
IC
Lets Start with our Story Everygreat careerbegins somewhereand this one starts here. Weare a team that believes inbig ideas boldmovesand the people behind them. This is where you could be part of something exciting!Onventis has been a cloud pioneer for digital transformation o...
Lets Start with our Story
Everygreat careerbegins somewhereand this one starts here. Weare a team that believes inbig ideas boldmovesand the people behind them. This is where you could be part of something exciting!
Onventis has been a cloud pioneer for digital transformation of purchasing and finance processes since 2000. The cloud-based software Onventis Buyer is an all-in-one procurement system that helps companies to manage their business spend in order to achieve financial control efficiency compliance and cost savings.
Why This Role Matters
As a Customer Service Specialist youll be our
Customer Service representative in Sweden supporting Nordic customers with their questions guiding them through best practices and helping resolve issues to ensure a smooth experience with the Onventis platform a leading SaaS solution for procurement and spend management.
Many of our Nordic customers use Onventis Analytics to gain insights into their procurement and spend data. If you enjoy working with data and helping others turn insights into action this role will fit you well. Youll work closely with colleagues from other departments on site and our international Customer Service team across Europe. This is a role for someone who enjoys autonomy clear communication and taking ownership in a collaborative trust-based environment.
Your Role at a Glance
As the trusted advisor for our clientsyoullguide them throughout their journey with us.
You will:
Be the first point of contact for our customers via our service portal email and phone helping them make the most of our platform and analytics tools
Analyse reproduce and document functional or technical issues and follow up until resolved
Collaborate with Product Management Consulting and Development to improve the customer experience
Support onboarding and account setup for new customers
Keep documentation FAQs and internal knowledge bases up to date
Your Experience and Skills
We are looking for someone with:
Relevant post-secondary education (e.g. business IT or administration) or equivalent experience
25 years of experience in customer service application support or a similar B2B / SaaS role
Strong analytical and problem-solving skills with an interest in data and reporting
Basic technical understanding (SaaS platforms integrations or ticketing tools)
Fluent in Swedish and English spoken and written both used daily
Service-minded structured and reliable you take initiative collaborate well and see things through
Comfortable working independently in a small local setting while being part of an international team
But more importantly we are looking for someone who is curious driven and ready to grow with us!
Our Commitment to You
Our CORE values bring our varied cultural background and products together and more
importantly ensure how we invest in our people. At Onventis you can expect a performance
focused culture where your achievements are recognized your goals are prioritized and your
career accelerates.
We offer more than just a job and we show it with real benefits:
- Flexibility:Hybrid work model with modern tools and equipment
- A permanent full-time (or 32h/4-day week) position in a growing international SaaS company serving B2B customers
- 30 days of paid vacation and competitive pension plan
- Health & Wellbeing:Health allowance(friskvårdsbidrag)
- Career Growth:Structured onboarding training programs leadership & language courses
- Culture:Friendly team spirit clear structures regular team events & gatherings
- Rewards:Attractive salary package pension plan & performance-based bonuses(where applicable) plus discounts referral rewards & sabbatical opportunities
- Global Collaboration:Work where it works for you:turn your travels into opportunities to meet create and connect at any of our centrally located EU hubs. Travel and stay are self-organized!
About us
We work every day to make global procurement simple secure and connected with cloud services. At Onventis we are driven by a common goal: to provide the best digital network for buyers and suppliers. We are a software pioneer that makes online procurement possible for addition to digital technology this requires great ideas for the procurement management of tomorrow. Who makes them a reality The Onventis team from Research & Development IT Product Management Consulting & Services Support Sales Marketing and Finance & Administration makes purchasing fit for the future for our internationally active customers such as Conrad Federal Mogule Kühne & Nagel Schott and Steigenberger - every day. Expressed in figures: From 6 locations - Stuttgart Düsseldorf The Hague Stockholm Paris and Vienna - around 190 colleagues ensure every day that around12 millionusers process an annual business volume of 20 billion euros and more via the Onventis platform. The flat hierarchies the broad scope for creativity and our interlinked teams create the space for innovation and personal development. Show us that you are a digital talent and make the Onventis success story yours.
Required Experience:
IC
View more
View less
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
