Senior Manager Director (Software Engineering) IFS TheLoops
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
TheLoops an IFS company is the first enterprise-grade AI Agent platform built for SaaS CX and mission-critical industries. Our AI Agents are secure always-learning digital coworkers that work 24/7 to drive measurable business outcomes. As the company grows it is looking for mission-driven individuals to help deliver the future of AI-powered operations.
At TheLoops they:
- Lead with Curiosity: They ask questions learn and communicate with respect for each other.
- Learn by Making: They iterate fast to deliver tangible solutions with humility.
- Listen to the Loop: They use data and feedback to map their path to success and measure it with autonomy and empathy.
We are looking for a hands-on technically-driven leader to build and guide a brand-new team in Sri Lanka comprising of TAMs FDEs and other Engineer Roles. This is a unique opportunity to blend your technical expertise with leadership acting as a critical bridge between our US teams and a budding local talent pool. You will be instrumental in fostering a collaborative start-up-like culture within a larger enterprise ensuring our local team is equipped to deliver high-impact AI solutions directly to our customers. You will be a mentor a coach and a technical expert all in one.
What Youll Do
- Team Leadership & Development:
- Recruit interview and onboard local technical talent building a high-performing TAM FDE & other roles from the ground up.
- Provide continuous coaching mentorship and technical guidance to team members helping them grow their skills and navigate complex challenges.
- Foster a culture of ownership curiosity and rapid iteration within the local team.
- Technical Guidance & Execution:
- Maintain a deep understanding of IFS & TheLoops platform and complex technical language to effectively guide your team.
- Ensure the technical quality and on-time delivery of customer projects.
- Act as a technical escalation point helping your team troubleshoot difficult deployments and optimize agent performance.
- Knowledge Transfer & Collaboration:
- Design and execute a comprehensive knowledge transfer program to seamlessly integrate the local team with the remote US team.
- Serve as a key liaison facilitating clear communication and collaboration between our US-based Product Engineering and Customer Success teams and your local team.
- Regularly share local team insights and customer feedback to influence the product roadmap.
Qualifications :
- A minimum of 5 years of experience in a software engineering solutions engineering or ML deployment role with technical leadership experience.
- Knowledge of Python AI/ML concepts and frameworks (e.g. LLMs RAG systems vector databases).
- Exceptional communication and interpersonal skills with the ability to translate complex technical concepts for diverse audiences.
- A passion for coaching and mentoring junior engineers and a desire to help others grow.
- Proven ability to operate autonomously and adapt quickly in a fast-paced dynamic environment.
- A strong understanding of the full software development lifecycle and experience with enterprise systems APIs and complex integrations.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Go
- Lean
- Management Experience
- React
- Node.js
- Operations Management
- Project Management
- Research & Development
- Software Development
- Team Management
- GraphQL
- Leadership Experience
About Company
We are growing! At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide! We help companies who want to be their best when it matters most at their #momentofservice. Visit https://ifs.link/IzM0px to find out mo ... View more
