Senior Support Engineer Security
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Manage the intake triage and resolution of client support tickets. Communicate directly with customers setting expectations and providing updates until resolution. Perform maintenance tasks triggered by tickets - configuration changes troubleshooting remediation. Participate in scheduled maintenance activities with Service Delivery Engineers. Execute standardized client offboarding steps and escalate exceptions as needed. Follow playbooks and runbooks while providing feedback to leadership to improve processes. Skills & Ability Previous experience in technical support systems administration or service delivery. Strong troubleshooting skills across operating systems networking or security technologies. Clear written and verbal communication skills. Ability to work effectively across global teams and time zones. Knowledge & ExperienceBachelors degree in Information Technology Computer Science or a related field. Familiarity with security operations endpoint management or cloud environments. Experience with ticketing systems and ITIL based processes. Exposure to offboarding or decommissioning processes in a service provider context..
Required Experience:
Senior IC
Key Skills
- Cluster
- B2C
- Cost Estimation
- External Audit
- Concrete Pump
About Company
At Virtusa, we are builders, makers, and doers. Digital engineering is in our DNA. It’s at the heart of everything we do.
