Lead Associate Transactional Quality (O2COrder to CashAccounts Receivable) Mumbai REF82887D
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
-Minimum 3 years of experience in F&A Transactional Quality with experience in Accounts Receivable/OTC/Order to Cash
Candidate should be flexible with rotational shifts.
Perform transactional quality checks based on sampling strategy
ISO documentation & compliance checks
Perform process quality checks as per frequency & agreed sampling strategy
Provide feedback to associates on performance quality
CCRP process adherence record keeping and analysis
Error trend analysis and defect reduction planning
Prepare process specific reports and dashboards
Participate in reviews/meetings
Share inputs for Process Training
Tracking SLA CTQs related to process accuracy
Identify process specific improvement opportunities
Qualifications :
Knowledge/Qualifications/ Competency / Work Experience :- - Any Graduate / PG Good Communication / Presentation Skills. - Lean / Six Sigma Trained would be preferred- Candidates only from a BPO / KPO Background - Candidates preferred from Finance Background - Candidates preferred with prior work experience in TQ Management & Mentoring projects/ BQ Management/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management. -Candidates with VBA and advance excel skills would be preferred- Ensure adherence to defined SLAs processes are compliant from risk perspective continuous reduction in errors / customer comebacks drive QDNA metrics Brainwaves Kaizen. - Facilitate sharing of best practices from within and outside the organization and implement them. - Take charge of internal meetings / client meetings etc.- Create and manage performance dashboards which depicts business and ops metrics clearly. - Open to stretch if needed to meet team and organizational goals. - Accuracy & integrity in data handling - Ability to work with people and teams of diversified / different priorities - Ability to present/ address in public
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Journal Entry
- Customer Service
- Collection effort
- A/R Management
- Past due Account
- General Ledger Accounting
- Accounting
- Excel
- Payroll
- Financial statement
- Collection procedures
- Customer Account
- Delinquents Account
- Direct Reports
- Timely collections
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
