Business Systems Architect

We are seeking a dynamic and experienced Business Systems Services - Manager (IC4) to join our India team and drive end-to-end Order to Cash (O2C) systems this high-impact role you will partner with Finance Sales Customer Experience Taxation and  Revenue Accounting to enhance and scale our billing collections and revenue recognition platforms. Youll be instrumental in advancing system integrations ensuring compliance and fostering operational efficiency across our O2C ecosystem.

Responsibilities

• Deep hands-on experience with O2C tools including NetSuite Chargebee Zuora  Stripe Avalara and related platforms.

• Lead the design enhancement and execution of the O2C systems roadmap aligning with Finance Sales and GTM strategies.

• Collaborate with Billing Operations Revenue Operations and IT Systems to optimise billing processes and revenue recognition

• Design and maintain scalable billing architecture supporting complex subscription models pricing tiers and global compliance requirements

• Architect and manage seamless integrations between Salesforce NetSuite Chargebee Zuora CPQ and other O2C systems.

• Expertise in articulating integration and migration strategies ensuring data consistency and integrity across integrated platforms.

• Experience in analyzing business problems and defining solutions that involve API integration including understanding API endpoints requests and expected responses.

• Enhance operational workflowsorder processing invoicing cash reconciliation collections dunning management and revenue recognitionfor efficiency and accuracy.

• Define track and optimise key O2C performance metrics including billing accuracy invoice turnaround time and DSO.

• Ensure full SOX compliance across O2C systems maintaining robust controls documentation and audit readiness.

• Conduct vendor reviews and streamline O2C tools to eliminate redundancy and improve system capabilities.

Qualifications :

• 7 years of experience leading business systems product or operational initiativesspecifically in ERP financial systems or fintech.

• Demonstrated expertise in Order-to-Cash and revenue operations ideally within a SaaS or subscription context.

• Hands-on experience with platforms like NetSuite Stripe and Avalara.

• Solid track record in SOX compliance and audit preparation within billing and revenue workflows.

• Strong background in driving workflow automation and system integrations at scale.

• Exceptional analytical problem-solving and data-driven decision-making skills.

• Excellent communication and stakeholder management capabilities.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time