Regional Account Manager

Client Relationship & Service Delivery

• Act as the primary point of contact for the client ensuring the consistent delivery of high-quality service and swift resolution of any issues or escalations.
• Evaluate service performance against Key Performance Indicators (KPIs) Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs) initiating corrective actions where necessary.
• Maintain daily client engagement fostering strong relationships and ensuring alignment with client expectations and brand values.

Leadership & Team Development

• Lead and support management teams across regions setting clear performance objectives and providing guidance to optimize operational outcomes.
• Monitor team performance at all levels identifying training needs and coordinating development programs to enhance service delivery and employee engagement.
• Play an active role in recruitment and selection processes ensuring the right talent is onboarded to meet client and operational needs.

Operational Excellence

• Ensure all operational financial and administrative records are maintained to a high standard and in compliance with company and regulatory requirements.
• Oversee the planning delivery and evaluation of services to meet both client and company objectives.
• Analyse operational and financial metrics to drive continuous improvement and ensure profitability with full P&L accountability.
• Identify and implement best practices across functions promoting innovation and continuous improvement in collaboration with the Securitas Account Management Team.

Brand & Strategy Implementation

• Champion the brand strategy of both Securitas and the client ensuring consistency in service delivery and employee conduct.
• Promote a positive image of both organizations through professional conduct high service standards and proactive client engagement.

Communication & Reporting

• Maintain effective communication with line managers (Team Leads Security Supervisors Campus Managers etc.) to ensure alignment with client requirements and company policies.
• Prepare and present operational and financial reports providing insights and recommendations to senior stakeholders.
• Report directly to the Securitas Regional Account Director with a dotted line to the Area Security Manager ensuring strategic alignment and operational transparency.

Qualifications :

What were looking for:

• Valid UK driving license.
• Legal right to work in the UK.
• Must be willing to participate in the Companys pre-employment 5-year history screening process including drug screen and background checks.
• Bachelors Degree in Criminal Justice Security Law Enforcement Business Management Accounting or equivalent education or significant years of work experience.
• Experience within the security industry is Desirable but not essential we are looking for the right candidate! If you think you make hit the criteria hit apply!
• Understanding of employment legislation relating to the provision of Security staff across the region and their potential moves between providers.
• Experience of dealing with information and intelligence interpreting security threats and risks and management of investigations.
• Experience managing service providers and vendors.
• Results-oriented with strong delivery focus who can work independently and collaboratively with global teams.

Additional Information :

Its great to see youre considering a career with Securitas UK!
Join our global team of 375000 colleagues and help make the world a safer place.

At Securitas we live by our values of Integrity Vigilance and Helpfulness and our People Promise:

• Opportunity We see potential in every person and situation
• People We open our eyes to all thats good
• Purpose We make your world a safer place

What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting but were here to support youjust email us if you need help.

Diversity & Inclusion Be Yourself
We are an inclusive employer proud of our Level 2 Disability Confident status (guaranteeing interviews for eligible candidates) and recognition as an inclusive employer. We support equality through Employee Networks the Race at Work Charter and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week International Womens Day PRIDE and Black History Month.

Your Benefits

• Pluxxe  Securitas Perks gives you access to a great range of discounts on a variety of retailers services and everyday spending to suit your shopping habits.
• Epassi - Save up to 25% on membership at thousands of gyms leisure centres yoga studios bootcamps and more
• Dental Plans - A range of plans providing support providing cash back towards everyday dental costs such as dental examinations X-rays and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates providing families with peace of mind by getting cash back on everyday medical costs such as dental check-ups contact lenses and acupuncture and by covering unexpected costs.
• Cycle to Work  A super cost-effective way of getting a brand new bike cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers  Save money on eye tests and when purchasing spectacles.
• WeCare  A 24/7 online GP mental health support service get fit programme and more.
• Toothfairy  Online access to advice and guidance from real UK Dentists.
• Pension Plan  Plan for your financial future by building up a benefit in the Securitas Pension Plan with the benefit of employer contribution plus tax relief on your contributions.
• My Future Now  Transfer other pension saving into your workplace pension.
• Payroll ISA  An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live  Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step
Join a team that values you. Click Im Interested and start your career with Securitas UK today.

See a different world.

Remote Work :

No

Employment Type :

Full-time