Service Manager
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Job Location:
Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The role
As a Service Manager in the Customer Success Unit you act as the trusted partner for our tier 3 and 4 customers serving as their primary point of contact for all service-related this dynamic role you lead seamless transitions drive collaboration across teams and confidently manage escalations to maintain customer trust. You champion customer needs within ANS advocating for improvements and delivering exceptional experiences that strengthen relationships and create real is an excellent opportunity for someone with customer service experience who is ready to take the next step into a career in service management.
What will I be doing
- Focused on delivering brilliant basics measured by Leading Indicators of Success
- SLA compliance
- Manage Tier 3 and 4 accounts with a partnering approach
- Act as escalation point for VOCs and manage major incident communications
- Liaise with delivery sales and Professional Services teams to support customer needs and upsell opportunities
- Drive continuous service improvement
- Pursue relevant certifications and learning to build technology and best practice expertise
- Provide coverage for other Service Managers and take on additional responsibilities as needed
- Maintain a customer-obsessed mindset from onboarding through BAU
What will I bring to the role
- Proven experience in Customer Service or Service Management
- Excellent communication interpersonal and stakeholder management skills.
- Proactive attitude to set the standard of what good looks like across the team
- Eye for detail to drive continual process improvement
Soft Skills:
- Organised and self-motivated
- Strong time management and prioritization skills
- Ability to a work in a high pressure environment
- Passionate about customer service
Why work for ANS
At ANS weve created a place where everyone can be themselves and we empower our people to get the job done. Openness ambition honesty and passion are what drive us every day. We are bold courageous and innovative and we do it like no other. We invest in our training development health and more we give you the benefits and flexibility to maintain a happy work-life balance.
Were proud of the inclusive fun dynamic environment weve created. Its a safe space that works for dont have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more atLinkedIn pages.
Whats in it for you
With fantastic benefits an inclusive culture and a cool office space were your kind of workplace.
Company benefits
- As standard:25 daysholiday plus you can buy up to5 moredays
- A little extra:well give you yourbirthday offand an extracelebration dayfor whatever you want!Tying the knotYou get 5 days additional holiday in the year you get married. Oh and 5volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible workingandwork from anywherefor up to 30 days per year (some exceptions)
- Maternity: 16 weeks full pay Paternity: 3 weeks full pay Adoption: 16 weeks full pay
- Company social events get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly regardless of age disability gender reassignment gender expression marriage and civil partnership pregnancy and maternity race religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
The Benefits
The Benefits
Work from anywhere
Private Medical
Pension Scheme
Life Assurance
Volunteer Days
Electric Vehicle Scheme
Personal Development Days
Ride to Work Scheme
Documents
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
