Sales Operations Executive

Job Title: Sales Operations Executive.
Location: Ikeja
Salary: 400k to 800k Gross

Job Summary:
Palmpay BNPL is looking for a results-driven Sales Operations Executive to focus on
driving new customer acquisition. This role will play a critical part in expanding our
customer baseoptimizing sales processesand ensuring seamless onboarding for new
clients. You will also manage operations for key role will ensure seamless execution of client requirements maintain strong relationships with high-value accountsand support revenue growth through operational excellence.

Acquiring new customers:
Responsibilities:
1Identifyqualifyand convert new prospects into active customers.
2Collaborate with the marketing and sales teams to develop ad -generation strategies.
3Track and report on sales pipelineconversion ratesand acquisition performance.
4Ensure smooth onboarding of new customersincluding documentation and account
setup.
5Analyze market trends and competitor activities to refine acquisition strategies.
6Work with finance and operations teams to ensure accurate order processing and
billing.

Managing operations for key accounts:
1Act as the primary operations contact for assigned key accounts.
2Coordinate order processing invoicing and delivery to ensure service excellence.
3Monitor account performance metrics including sales targets retention ratesand
satisfactions cores.
4Work closely with account managers to develop account-specific strategies and growth
plans.
5Resolve operational issues promptly to maintain strong client relationships.
6Provide data-driven insights to support decision-making and account optimization.
7Support contract renewals upsell opportunities and cross-functional collaboration

Requirements:
- Bachelors degree in Business Administration Marketing Sales or a related field.
- 5-7 years of experience in sales operations business development or key account management.
- Proven track record of driving customer acquisition and managing operational processes.
- Strong understanding of sales processes pipeline management and CRM systems.
- Excellent analytical and reporting skills; ability to interpret data to drive decisions.
- Exceptional communication and interpersonal skills with the ability to build lasting client relationships.
- Strong problem-solving skills and attention to detail.
- Proficiency in Microsoft Office Suite (Excel PowerPoint Word) and sales tools (e.g. Salesforce HubSpot or similar).
- Ability to work cross-functionally with marketing finance and operations teams.
- Highly organized proactive and results-oriented with a focus on operational excellence.