Customer Service Associate
Customer Service Associate
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Job Description
Job Description
The principal responsibilities of this position are to assist Brokers / Agents with product solutions and customer service issues while maintaining client data files supporting specific accounts with administrative marketing and underwriting resources in working with selected insurance companies as applicable.
Duties and Responsibilities:
- Customer Response via Phone & Email Inbound & Outbound
- To Include: Process requests changes quoting and maintaining a book of business
- Data Entry into Agency Management System with accuracy and attention to detail
- Process communication correspondence and materials related to policy changes cancellation and reinstatements certificates etc.
- Processing opening and distributing incoming and outgoing mail as necessary
- Provide information to brokers and clients on available plan types and carriers
- Outlook Utilization
- Tasking follow-ups to complete assignments
- Training and website navigation
- Book of Business Analysis / Reporting / Data Management
- To Include: Project Assignments
- General Office duties
- To Include: Liaison to Building Personnel Conference Room / Supply Room Vendor Maintenance
JOB REQUIREMENTS:
- 1 to 2 years desired in the insurance industry preferred
- Experience with client accounts and policy administration and service
- Proficient computer phone skills word excel. Articulate & Professional.
- Full Resume with all positions listed
- Benefits Include - Medical/Dental/Vision/Life/ADD/STD/LTD/Travel and other many other voluntary options
Pay Details:
The base compensation range for this position is $23 - $28. This range reflects Acrisures good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors including but not limited to skills experience qualifications location and internal equity.Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Required Experience:
IC
Employment Type
Full-Time
