Customer Service Represenattive
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Job Location:
Merritt Island, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you ready for whats next
Innovationis the heart of Brunswick.See how yourcontributionswillhelptransform vision into reality:
PositionOverview:
We are looking for an energetic self-driven individual to join our technical support team for our newest Brand under Brunswick. The Navan Customer Service Rep will play a critical role in supporting the customer journey by being a brand ambassador and primary point of contact for Navan and SeaRayselected dealers and customers. This person will deliver technical support to our newest Navan dealers to help ensure any technical or warranty repair information is documented and explained to our dealer network in the most efficient way possible.
The ideal candidate will present a passion for boating and for the brands and will create lasting relationships with owners to provide them with the ultimate customer experience. This candidate will be expected to work effectively and efficiently both in-office and in a remote environment. This candidate will need to have a strong ability to self-motivate and proactivelyidentifythe needs of owners have the necessary technical knowledge to diagnose problems along with learning necessary product lines. The Navan technical service Rep will be comfortable helping tosupport incritical situations when necessary including troubleshooting and coordination between owners dealers and factory personnel for proper maintenance and service support.
At Brunswick we have passion for our work and a distinct ability to deliver.
EssentialFunctions:
Know all essential aspects of product and operations within the Navan portfolio.
Provide timely responses to dealer and customer inquiries via phone email or cases that are created.
Provide regular dealer and/or owner touch points and follow-up communication
Support andmonitorowner issues through resolution
Support incoming dealer calls 9am-5pm EST Mon-Friday.
NPS survey follow-up as needed
Document all interactions in Salesforce CRM database
Establish a standard resource database for common contacts.
Work collaboratively with brand and dealer supportcenters: (CoEand CMS).
Support project development to meet strategic goals
KPI and metrics tracking support and development as needed
Other projects and tasks assigned by manager
Travel when
Diversityofthought and experiencesisfundamental whenimaginingthe unimaginable.Certain skillsets/experiencesare necessary;howeverothers can be developedalong the way.
Required Qualifications:
High School Diploma or GED
Highly skilled in interpersonal skills with an ability to connect with othersviaphone and email
Competency in Microsoft Word Excel Workday and Outlook.
Professional communication and written skills
Boating experience and/or knowledge of Navan and Sea Ray products necessary
Ability to quickly learn and navigate through software and internet programs
Ability to alwaysmaintainan upbeat and positive attitude.
Strong organizational skills and ability to balance multiple priorities.
Ability to work effectively within a team environment.
Preferred Qualifications:
Familiarity with environment preferred
Why Brunswick:
Whatever tomorrow bringswellbe at theleadingedge.Astheclear leader in the marine industrywerecommitted toour values and supporting our exceptional people.We offer valuable benefits includinga competitive 401(k) plan with company match health benefits paid time offa robust Wellness Programandmuch more. In additionwereproud of being recognized formaking a splash withnumerous awards!
About Brunswick Boat Group
Brunswick Boat Group is home to a diverse portfolio of iconic marine brands includingBayliner Boston Whaler Crestliner Cypress Cay Harris Heyday Lowe Lund NavanPrincecraft Protector QuicksilverRayglass Sea Ray Spartan Thunder Jet andUttern.Each brand carries a legacy of innovation craftsmanship and performance that has shaped the boating industry worldwide.
Across our fiberglass and aluminum manufacturing facilities our team members are the driving force behind our success. We foster a culture rooted insafety integrity continuous improvement and personal growth.Whetheryourebuilding unsinkable legends pioneering wake sports or crafting fishing and pontoonboats trusted for generationsyoullbe part of a united team committed to delivering exceptional experiences on the water.
Theanticipatedpay range for this position is$48800 to $77000 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills relevant experience business needs and geographic addition to base pay this position is eligible for a short-term incentive program.
At Brunswick it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidates qualifications and the business context.
This position is eligible toparticipatein Brunswicks comprehensive and high-quality benefits offerings including medical dental vision paid vacation 401k (up to 4% match) Health Savings Account (with company contribution) wellbeing program product purchase discounts and much more.
Next is Now!
We value growth and development recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here please still consider applying.
Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by federal state or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process please contact for support.
For more information about EEO laws - click here
Brunswick and Workday Privacy Policies
Brunswick does not accept applications inquiries or solicitations from unapproved staffing agencies or vendors. For help please contact our support team at: or .
All job offers will come to you via the candidate portal you create when applying through a posted position through https:/// If you are ever unsure about what is being required of you during the application process or its source please contact HR Shared Services at or .
#Brunswick Corporation - Sea Ray
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Brunswick Corp. is a global leader in the marine recreation and technology industry. Owner of 60+ brands, including Mercury Marine, Boston Whaler, and Sea Ray.
