Customer Service Representative

Cedar Rapids, IA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Purpose:

The Customer Service Representative ensures customer satisfaction through effective service strong relationship-building and sales support. This role engages directly with walk-in customers coordinates with sales drivers and warehouse teams and delivers exceptional counter and phone service. Ideal candidates are proactive customer-focused tech-savvy and aligned with our Make Money and Have Fun! culture with opportunities for growth in sales or management.

Key Responsibilities:

Delivers outstanding service by handling inquiries and complaints via phone email and in-person. Provides product information resolves issues efficiently and maintains accurate customer records. Engages walk-in customers with exceptional counter sales support and collaborates with sales drivers and warehouse teams to ensure timely order fulfillment. Manages phone inquiries professionally processes transactions in the ERP system and contributes to sales growth by identifying new opportunities. Upholds company values ensures compliance and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Direct Manager Direct Reports:

The Customer Service Representative reports to the Branch Manager and has no direct reports. This role coordinates with internal teamssales drivers and warehouseto deliver excellent customer service supporting business growth and operational efficiency.

Travel Requirements:

This role has no travel requirements.

Physical Requirements:

This is primarily a sedentary role involving extended periods of sitting or standing with routine computer and phone use. Occasional movement around the office is required to assist walk-in customers or access equipment. Clear verbal and written communication is essential. The role may occasionally involve lifting up to 20 pounds. Reasonable accommodations are available in accordance with ADA standards to support all employees.

Working Conditions:

This on-site role is based in a fast-paced office setting involving extended periods at a computer. It requires frequent collaboration with team members and direct interaction with walk-in customers. Success in this position depends on strong communication quick problem-solving and the ability to thrive in a dynamic deadline-driven environment.

Minimum Qualifications:

Proven customer service and phone handling experience with active listening with CRM systems and ERP platforms for order entry and cash interpersonal skills with a team-oriented safety-conscious ability to support sales and identify new motivated attitude aligned with the Make Money and Have Fun drivers license clean driving record and reliable to work in the U.S. without to pass background checks and drug screeningBilingual (English/Spanish) preferredIntermediate ERP system skills for transaction managementExperience in B2B relationship management within building materials distribution

Preferred Qualifications:

Proven sales and customer support communication presentation and active listening in multitasking prioritization and time in CRM and ERP systems for tracking and problem-solving and collaboration across product knowledge and interest in building (English/Spanish) preferred other languages a mindset with ability to interpret sales to continuous learning and professional drivers license clean record and reliable to work in the U.S. without to pass background checks and drug screening.

Minimum Education:

A high school diploma or equivalent is required.

Preferred Education:

Associates or bachelors degree in communications or business management.

Minimum Years Of Work Experience:

1-2 years of customer service experience.

Certifications:

No certifications are required.

Competencies:

Customer Focus: Builds strong relationships and delivers personalized Communication: Clear professional verbal and written Acumen: Identifies opportunities and drives business & ERP Proficiency: Manages customer data and transactions Collaboration: Works cross-functionally with sales logistics and warehouse Solving: Resolves issues with strategic thinking and Management: Prioritizes tasks in a fast-paced deadline-driven & Learning: Adapts quickly and embraces continuous & Integrity: Demonstrates reliability and alignment with company Fit: Embodies the Make Money and Have Fun! Advantage: English/Spanish fluency preferred; other languages a plus.

Job Location:

SRS Building Products - Cedar Rapids

4850 J Street SW Cedar Rapids IA 52404

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc. including all its subsidiaries provides job opportunities to qualified individuals without regard to actual or perceived race color creed religion national origin sex gender age disability gender identity sexual orientation citizenship status uniform service veteran status marital status genetic information physical or mental disability or any other characteristic in accordance with applicable federal state and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position please contact Human Resources at US: 855.556.3221 or by email to: with the nature of your accommodation request and include the Business name location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen as permitted by law.

Competitive salaries for all team members paid weekly 401(k) Retirement Plan with company matching Employee Stock Purchase Program Paid Vacation Sick Time Volunteer Day Holidays Birthday and Floating Holidays Medical Dental and Vision Benefits

Required Experience:

Unclear Seniority

Position Purpose:The Customer Service Representative ensures customer satisfaction through effective service strong relationship-building and sales support. This role engages directly with walk-in customers coordinates with sales drivers and warehouse teams and delivers exceptional counter and phone...