Guest Concierge Global Reservations

GUEST CONCIERGE GLOBAL RESERVATIONS

Fort Lauderdale FL

Atlas Ocean Voyages is seeking a highly motivated locally based GUEST CONCIERGE GLOBAL RESERVATIONS professional to join our team. As a Guest Concierge Global Reservations you will serve as a key liaison between our discerning guests travel advisors and the Atlas brand. You will ensure that every interaction reflects our core values: discovery authenticity and elevated service. Join a dynamic team where your talents contribute directly to creating extraordinary experiences onboard and beyond.

Key Responsibilities

• Deliver best-in-class service to our guests and travel advisor partners via phone and email providing support for existing bookings modifications and detailed itinerary inquiries.
• Serve as a subject matter expert for all Atlas itineraries onboard experiences and pre-/post-voyage offerings.
• Address complex inquiries escalations or requests with professionalism empathy and urgency.
• Assist with financial transactions including payments refunds booking adjustments and promotions.
• Collaborate cross-functionally with Sales Guest Services and Operations teams to ensure seamless service delivery.
• Participate in proactive outbound communication for special campaigns pre-departure assistance or guest retention efforts.
• Maintain a deep understanding of company policies procedures and promotions and effectively communicate them to clients and partners.
• Actively contributes to team goals performance metrics and continuous improvement efforts.
• Safeguards guest privacy and handle all sensitive information in compliance with company standards.

Qualifications :

Requirements

• This position is on-site based in our corporate office in Fort Lauderdale Florida.
• Associate degree or equivalent experience required; bachelors degree preferred.
• Minimum 2 years of experience in luxury travel cruise or hospitality guest services/reservations.
• Exceptional verbal and written communication skills with a confident and engaging phone presence.
• Highly organized and detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office (Word Excel Outlook); experience with CRM and reservations platforms a plus.
• Passion for travel global cultures and delivering elevated customer service.
• A proactive solution-focused mindset with strong interpersonal skills.
• Ability to work independently and collaboratively within a team environment.
• Flexible working shifts including evenings weekends and holidays as needed.

Additional Information :

Benefits

• Health insurance
• Paid time off
• Complimentary on-site fitness facility
• Local shuttle services
• Prime location distance to Brightline station and Las Olas Boulevard
• Discounted cruise travel
• Discounted local city parking

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time