Global Relationship Manager- Hyperscaler

Role Overview
At ServiceNow we are building an AI-powered partner-centric ecosystem designed to scale globally with the worlds leading hyperscalers. We are seeking a Global Relationship Manager to lead our strategic relationships across cloud partners. This individual will orchestrate global alignment drive joint go-to-market execution and ensure our partnership strategy delivers tangible business impact across markets industries and customer segments.

What Youll Get To Do In This Role: 

• Global Strategic Alignment
  • Act as the single point of accountability for one or more hyperscaler partnerships ensuring ServiceNows priorities are aligned with partner commitments programs and long-term strategy
• Joint GTM Execution
  • Co-create global GTM plays across solutions and industries (e.g. AI security regulated industries) and enable field teams to operationalize these programs at scale
• Marketplace & Co-Sell Integration
  • Lead adoption of hyperscaler marketplaces and co-sell processes globally ensuring pipeline visibility efficiency and value realization
• Partner Governance & Investment
  • Manage global governance models investment decisions and performance scorecards; conduct quarterly and annual business reviews with partner executives
• Innovation & Co-Creation
  • Collaborate with partner engineering and product teams on co-innovation initiatives; ensure alignment with ServiceNow product roadmaps
• Regional Execution Support
  • Work closely with geo sales and partner leaders to cascade global strategy into actionable field execution
• Enablement & Capacity Building
  • Ensure partners have the certifications capacity and delivery readiness required to support customer migrations and innovation at scale
• Executive Engagement
  • Build and sustain trust with hyperscaler executives and ServiceNow leadership; manage escalations and foster long-term relationships
• Marketing & Advocacy
  • Partner with Marketing to launch joint campaigns events and customer stories that amplify the value of ServiceNow Hyperscaler partnerships globally

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
• Extensive experience managing strategic global alliances or hyperscaler partnerships in enterprise software SaaS or cloud ecosystems
• Deep understanding of hyperscaler GTM motions including cloud commits marketplaces and co-sell frameworks
• Strong cross-functional leadership skills; ability to align engineering product marketing sales and operations around shared objectives
• Proven track record of negotiating and executing global programs with measurable business outcomes
• Exceptional executive presence stakeholder management and communication skills
• Willingness to travel globally (30%)

For positions in this location we offer a base pay of $146000 - $200000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time