Sr. Platform Success Consultant XI

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Join us to shape the future of digital integration in the IT Channel.

At Ingram Micro were on a mission to become the worlds leading integration platform for the IT Channel scaling the quantity and quality of digital integration across our global customer ecosystem.

As a Sr. Global Platform Success Consultant youll be part of a high-energy team that has fun while solving big challenges chasing bigger opportunities and building a culture of ownership collaboration and impact. Youll work directly with customers country teams and product leaders to bring our integrations to life turning complex needs into simple scalable solutions that deliver measurable value.

Youll drive XI adoption globally by combining business customer and platform knowledge to identify and prioritize opportunities partner with countries to set and achieve goals and collaborate with Product to ensure our capabilities deliver on strategic objectives.

What Youll Do

• Lead customer onboarding: Deliver engaging demos guide installs/configurations and provide structured 30-day hyper-care to ensure rapid adoption.

• Drive adoption & value: Share best practices track usage and help customers deepen and expand their XI consumption.

• Champion country enablement: Act as the XI advocate in your country/region: host office hours deliver hands-on training leverage data analytics and partner on account planning to drive value-based outcomes.

• Accelerate integration growth: Develop and execute proactive strategies to increase adoption and expansion set goals with country leadership and take decisive actions to achieve results.

• Collaborate for impact: Partner with regional leadership Product and technical teams to remove barriers and deliver outcomes bringing the right people in at the right time.

• Capture and share insights: Gather feedback success stories and lessons learned to continually improve onboarding and enablement.

What You Bring

• A dynamic entrepreneurial mindset ready to own the onboarding journey end-to-end.

• Ability to operate independently while taking feedback and direction to refine approach.

• Strong sales and solution-selling skills you thrive on solving problems and helping customers succeed.

• Excellent collaboration and networking skills; you know how to connect with the right people to get things done.

• Experience in customer success account management or solution consulting (5 years preferred).

• Strong understanding of SaaS integrations APIs or B2B commerce workflows (a plus not a must).

• Skilled communicator who can tailor conversations for technical and non-technical audiences.

• Four-year college degree or equivalent combination of education and experience in related field required.

• Ability to make significant contributions to processes and systems.

Success Metrics

• Number of customers onboarded and actively using integrations.

• Depth and breadth of XI consumption per customer.

• Improvement in adoption retention and NRR for integrated customers.

• Increase in country/regional XI engagement and enablement readiness.

We Are Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage our AI-powered digital platform we offer what we believe to be the industrys first business-to- consumer-like experience. We also provide a broad range of technology services including financing specialized marketing and lifecycle management as well as technical pre- and post- sales professional support. Learn more at .

Make an application to join the team!
None of this is achievable without great people with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive basecommission market leading incentives programme and clear career development. You will receive full training on the products you will be specialisinginand you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.