Supervisor, Field Operations Support
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Brightspeed is looking for a Supervisor Field Operations Support to join our team! This is a mid-level Supervisor position responsible for managing a team of technical call center employees responsible for field technician programming facility assignment and service order support. The Supervisor coaches/manages the specific work functions/processes performed by the employees.
As a Supervisor Field Operations Support Your Responsibilities Will Include:
- Handle the daily management and supervision of 15-20 call center employees
- Handle escalations from internal departments
- Build partner relationship with field support to promote a positive experience for our customers
- Maintain production levels by setting goals for team members and actively coaching towards those goals
- Provide coaching and counseling via group meetings and individual employee counseling
- Seek to continually improve work methods and results individually and for the team
- Create a positive work environment
Qualifications :
What It Takes To Catch Our Eye:
- Mid-level supervisor typically with 2-5 years of experience
- Strong leadership team building customer service analytical problem solving conflict resolution and interpersonal skills
- Strong Communication Skills (Oral and Written)
- Self-empowered and able to act quickly to make critical business decisions
- Proficiency with MS Excel PowerPoint PowerBi
- The ability and desire to quickly understand new technologies/systems and how to best use them for technician support
Bonus Points For:
- Previous Martens and/or Ensemble/eShop experience
- Previous programming and/or facility assignment experience
- Knowledge of outside plant and/or field technician processes
- Team building experience
- Self-starter that acts beyond specific explicit job responsibilities and assignments
- Able to work under pressure to meet goals and deadlines
#LI-MH1
Additional Information :
WHY JOIN US
We aspire to contemporary ways of working.
We are committed to being a leader in defining a new way to work because we recognize the changing mindset of todays workforce. We are opening a new state-of-the-art corporate HQ in Charlotte NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always however we are also open to providing sensible remote options to talent outside of the Charlotte area. Why Because our purpose is to reimagine how people work learn play and connect!
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. We are committed to building a team as diverse as the customers we serve.
Diversity equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer
WHY JOIN US
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process.
For all applicants please take a moment to review our Privacy Notices:
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accele ... View more
