Training Manager, Franchise Support
Training Manager, Franchise Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The Training Manager Franchise Support is responsible for designing implementing and managing comprehensive training programs for franchise sushi chefs across all company locations. This role ensures chefs receive exceptional initial onboarding and ongoing skills development in culinary technique food safety customer service and brand standards. The Training Manager partners closely with Operations to ensure consistent chef performance employee retention and an outstanding customer experience.
Key Competencies
Instructional Design & Delivery Culinary Expertise Communication Skills Leadership & Influence Continuous Improvement Mindset Collaboration & Partnership Cultural Sensitivity Organizational Skills Customer Focus
Duties & Responsibilities
- Design and deliver onboarding training for new franchise sushi chefs ensuring mastery of culinary techniques food safety and brand standards
- Develop and maintain ongoing training modules (in-person virtual and on-the-job) to support skill advancement and career development
- Partner with Operations to align training with company culture performance expectations and compliance requirements
- Create and manage standardized training materials including manuals videos assessments and job aids
- Implement train-the-trainer programs to empower site-level managers and lead chefs as training champions
- Monitor and evaluate training effectiveness through testing performance reviews and feedback loops; adjust programs as needed
- Track participation completion rates and chef performance metrics using the Learning Management System (LMS) or other tools
- Stay current on culinary training best practices adult learning methodologies and industry food safety standards
This job posting describes the general duties and responsibilities for the position. Other duties as required may be assigned.
Qualifications :
Qualifications
- Bachelors degree in Human Resources Culinary Arts Education or related field (or equivalent experience)
- 5 years of experience in training and development preferably within food service hospitality or culinary fields. Hands-on sushi or Japanese cuisine experience strongly preferred
- Knowledge of food safety standards (ServSafe or equivalent certification required)
- Experience with Learning Management Systems (LMS) and e-learning development tools a plus
- Encompass the company mission and core values
Additional Information :
Hana Group North America is an Equal Opportunity Employer
Salary: $85000-$95000
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
